• Helpdesk Tech

    TEKsystems (Nashville, TN)


    Top Skills' Details

    1. Previous experience in a fast-paced IT Support or Call-center role

    2. Experience supporting M365 suite

    3. Experience Troubleshooting and supporting Windows 10 OS

    4. Experience utilizing Active Directory for password resets, account issues, and group policy.

    Job Description

    Our client is looking to add an additional team member to their multi-client desk. This service desk provides Tier 1 support for all internal users and a variety of external customer contracts.

     

    • Must have a high school diploma or equivalent.

    • Prefer 1-3 years of relevant experience in a high-paced customer service/ support environment.

    • Ability to work from home with consistent and safe work conditions (workspace, high-speed Internet, compatible Windows computer, etc.).

    • Ability to work independently and within a team environment.

    • Possess excellent communication skills, be dependable, outgoing, and positive with excellent problem-solving skills.

    • Proven hardware/software troubleshooting experience with ability to think and troubleshoot logically and act decisively in critical situations.

    • Proven experience providing effective and professional written & verbal communication, addressing moderately complex technical issues, ideas, and results via telephone, email, and chat.

    • Demonstrated commitment and ability to provide excellent customer service and ability to collaborate effectively and Experience with common software and operating systems.

    • Knowledge of IT support Best Practices, IT concepts/practices and comprehensive knowledge of personal computers.

    • Experience supporting Microsoft 365 Suite tools, Office (2007 and later), and Windows 10 OS in an enterprise environment.

    • Experience with account administration and password resets in a Microsoft Active Directory and or Microsoft Entra ID (Azure AD) environments.

    • Proficiency using and supporting common corporate applications, browsers, networks, VPN/remote access, and antivirus software.

    Employee Value Proposition (EVP)

    This is a great opportunity for an early career IT support professional to gain valuable experience with one of the top Service Integrators in the nation. The T1 team is fully remote.

     

    Business Drivers/Customer Impact

     

    The multi-client desk not only provides support to the thousands of internal employees but plays a crucial role in our client's ability to meet SLAs on several contracts for Federal and State clients.

    Pay and Benefits

    The pay range for this position is $19.00 - $19.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Nashville,TN.

     

    Application Deadline

     

    This position is anticipated to close on May 28, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.