"Alerted.org

Clerical Assistant 3 - Bureau of Driver Licensing

Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4945771)

Apply



Clerical Assistant 3 - Bureau of Driver Licensing

Salary

$39,785.00 - $59,384.00 Annually

Location

Dauphin County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-26084

Department

Department of Transportation

Division

TR Drvr Lcnsng

Opening Date

05/22/2025

Closing Date

5/26/2025 11:59 PM Eastern

Job Code

00103

Position Number

50380494

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST04

Bureau / Division Code

00087200

Bureau / Division

Transportation/Bureau of Driver Licensing

Worksite Address

1101 South Front Street

City

Harrisburg, Pennsylvania

Zip Code

17104

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

The Bureau of Driver Licensing within the Department of Transportation is seeking to fill the position of Clerical Assistant 3 in Dauphin County. This role is crucial for providing clerical and administrative support, ensuring the smooth operation of the Division. The Clerical Assistant will engage with a variety of stakeholders, including medical professionals, legal representatives, legislative offices, couriers, examination centers, and drivers, thereby enhancing the overall efficiency of the department's services. This is an excellent chance to become part of a dedicated team where you can utilize your exceptional communication skills in a role brimming with potential.

DESCRIPTION OF WORK

In this role, you will be responsible for reviewing all incoming medical reports submitted by physicians, law enforcement agencies, and concerned citizens. You will evaluate the information against our established regulations and statutes, making independent decisions regarding the necessary actions to be taken. Utilizing a PC-based imaging system, you will process medical reports, creating individual cases for each driver. This may involve conducting medical research through the internet and other resources to ensure accurate assessments. You will also correspond with drivers who have active records using word processing software, and review and process all returned medical forms, making decisions in accordance with established policies and interpretations of existing regulations. Additionally, you will have the authority to approve or disqualify drivers for special medical waivers and handle various driver licensing forms and applications, including renewals, permits, extensions, and identification cards, while calculating all associated processing fees.

Your responsibilities will also include answering incoming telephone calls and initiating calls to physicians and other medical personnel to obtain necessary clarifications regarding reports received by the Department. You will reach out to lawyers, legislative offices, messengers, exam centers, and drivers as needed. Furthermore, you will research and resolve discrepancies in medical records, as well as address any errors made by the Bureau related to medical cases. You will be tasked with adding or deleting medical restrictions based on the information received, sorting and opening all mail, and preparing daily production reports. Maintaining the paper stock and toner in all printing equipment will also be part of your duties. You will assist your supervisor in developing procedures aimed at minimizing customer inconvenience during system issues and will be required to gather documentation when reporting such problems. Compliance with the Driver and Vehicle Services Customer Service Policy is essential, and you will be responsible for ensuring that the correct fee waiver code is utilized and properly documented whenever a fee waiver is applied.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50380494) .

Work Schedule and Additional Information:

+ Full-time employment, 75 hours bi-weekly

+ Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch, with rotating Saturdays.

+ Telework: You will not have the option to telework in this position.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ One year of moderately complex clerical experience;or

+ An equivalent combination of experience and training.

Additional Requirement:

+ You must be able to perform essential job functions.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply:

+ Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2 (or as a Commonwealth of Pennsylvania Clerk 2 classification or as a Commonwealth of Pennsylvania Clerk Typist 2 classification) for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time moderately complex clerical experience do you possess?

+ 1 year or more

+ 6 months but less than 1 year

+ Less than 6 months

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 credits or more

+ 15 but less than 30 credits

+ Less than 15 credits

+ None

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov