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Job Title

Director, Product Management (Clover Hospitality)

In May 2025, Fiserv announced Clover Hospitality by BentoBox, a new platform combining a customized Point-of-Sale system for high-end restaurants and omni-channel capabilities of BentoBox. "Clover Hospitality provides an all-in-one solution to optimize restaurant operations, ensuring a seamless, elevated experience," said Krystle Mobayeni, founder of BentoBox and SVP, Restaurants at Fiserv.

According to HospitalityTech, Clover Hospitality merges BentoBox’s ecommerce and digital marketing capabilities with in-person experiences, offering a comprehensive omnicommerce toolkit that includes websites, ordering, reservations, loyalty, marketing, POS, and payments.

What does a successful Director of Product Management do at Clover Hospitality?

As a Director of Product Management for Clover Hospitality, you will lead and inspire our Customer Experience Platform Product Management domain, which includes responsibility for a restaurant point-of-sale software, an omni-channel platform, and the customer lifecycle. You’ll set the product vision for this central domain at a moment of growth and transformation. Reporting to the VP of Product, you will work closely with your peer Product Management domain leaders, the heads of Product Design and Product Operations, the VPs of Product and Engineering, and the SVP Head of Restaurants to define and execute on this vision. You and your team will ensure that both restaurant operators and restaurant guests have an exceptional experience when interacting with BentoBox products.

You will lead and inspire a talented Product Management team as well as the squads they collaborate with, including Engineers, Product Designers and Product Operations Managers. This is a great opportunity for a hands-on leader and consummate coach.

What you will do:

+ Lead and inspire a team of Product Managers and their squads.

+ Understand user pain points and advocate for their needs.

+ Set annual product OKRs to align with business and product goals.

+ Prioritize quarterly product roadmaps to achieve annual OKRs.

+ Partner with Engineering, Product Design, and Product Operations leaders to ensure success in executing on the roadmap.

+ Set processes and standards for your domain, with other Product Management teams, Product Design, Product Operations, Product Marketing, and other partner groups.

+ Communicate product vision, strategy, and roadmap to a variety of stakeholders.

+ Collaborate with leaders throughout Fiserv to understand your customer and optimize their experience with Clover Hospitality, including Customer Success, Sales, Marketing, and others.

What you will need to have:

+ 7+ years of software Product Management experience including front-end and back-end software.

+ 3+ years of experience managing a team.

+ Experience working on products for small and medium sized businesses, and or B2B or B2B2C products

+ Experience with end-to-end Product Management and crafting seamless experiences that fulfill user needs.

+ Demonstrable knowledge of Product Management principles.

+ Thought leadership to develop a high-level product vision and knowledge on balancing user needs, business objectives, and technical constraints.

+ Experience partnering with Product Design and Engineering counterparts.

+ Leadership skills including problem solving, coaching and motivating teams and individuals.

What would be great to have:

+ SaaS experience

+ Restaurant operations experience

+ Hospitality tech experience (e.g., travel, retail, etc.)

+ Experience designing for point-of-sale, kiosks and or in-store experiences

+ Innovation and transformation experience

Important info about this role:

+ We’re better together. This role is fully on-site, 5 days a week.

+ To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

+ This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

+ All offers of employment are contingent on standard background checks.

\#LI-ME1

Salary Range

$142,800.00 - $240,600.00

_These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ._

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

+ Apply using your legal name

+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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