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Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

+ Organize and supervise all front of house staffing and patron experience for events.

+ Notifies physical plant management company of needed work orders, repairs and / or maintenance of facility's equipment including but not limited to air handlers, compressors, energy systems in cooperation with production affecting the guests' experience.

+ Coordinates the operations activities with supervisors, event departments and event related contractors to assure facility readiness and a smooth operation of events.

+ Assist the production and food/beverage departments as needed to facilitate events.

+ Implements and updates Legends/ASM Global's rules and regulations as well as those mandated by our client.

+ Keeps an accurate inventory of equipment and supplies necessary to operate the operations department.

+ Adheres to Fairfax County laws, codes, permitting requirements, ordinances, Risk Management requirements, safety precautions, emergency procedures necessary to operate the Complex in a professional manner.

+ Supervise and manage the facility's Operations Department full and part time employees.

+ Maintain Evacuation Plan and Emergency Procedures for the Facility and conduct quarterly meetings with staff to support these essential practices

+ Maintain a high level of efficiency and cleanliness of the interior and exterior of the facility

+ Serves as MOD as required

+ Directs and motivates subordinates in a respectful manner to keep morale at a high level

+ Attend weekly department meetings

+ Develops and conducts in-service training programs, promoting cross-training within the department to encourage growth potential.

+ Must be a good communicator

+ Excellent organizational skills necessary

+ Good written, verbal and interpersonal skills required and ability to interact/communicate in a professional manner with all levels of staff

+ Manages front of house staff including guest services, ushers and volunteers for events

+ Maintain a professional presentation, appearance and work ethic

+ Customer service support during events.

Supervisory Responsibilities

Supervises operational staff, security, front of house and related event staffing. Supports the department by acting as liaison with the physical plant manager as required. Carries out supervisory responsibilities in accordance with Legends/ASM Global's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

+ Previous experience in a similar type entertainment venue.

+ To perform this job successfully, candidates must be able to perform each essential duty in a professional manner.

+ Ability to train staff in front of house functions.

+ Ability to work with limited supervision and be a true team leader

+ Requires ability to work flexible and extended hours, including nights weekends, holidays, in addition to normal working hours.

+ Organizational & Planning skills

+ Ability to create and execute action plans.

+ Experience hiring and scheduling event staff.

Education and/or Experience

+ Bachelor's Degree from a technical college, entertainment/ business management, or related work experience in a similar type venue.

+ Minimum of 2 to 3 years' experience in supervising an operation in a similar type of facility and/or environment.

+ Overall knowledge/background in managing and terminology of a physical plant

+ Experience working with and motivating staff and volunteer.

+ Experience with venue /events front of house practices.

+ Experience controlling crowds, organizing event staff, and similar event operations.

+ Experience handling patrons and customer experiences issues.

Skills and Abilities

+ Organization of production for a multi venue facility.

+ Ability to effectively negotiate.

+ Ability to create a positive work environment.

+ Ability to problem solve quickly and effectively.

+ Trade skills a plus, (electrical, plumbing, rigging, etc.)

Certificate, Licenses, Registrations

+ Computer Skills

+ Proficient in Microsoft Office and equivalent venue management software.

+ Physical Demands

+ The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ While performing the duties of this job, the employee is required to walk extensively; occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.

+ This position requires work inside and outside of the building and some exposure to adverse conditions.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

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