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Description

This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The Director, Customer-Facing Effectiveness will be responsible for leading customer-facing effectiveness across the commercial and medical organizations, strategy & effectiveness for all applicable commercial teams. The incumbent will be responsible for driving improved Customer-Facing Team (CFT) execution via our CFT Strategy, CFT Design, Customer Engagement Processes, People & Skills, and Engagement & Incentives as determined by the Executive Director. The Director will pull-through and lead effectiveness improvement initiatives and related measurement plans, training plans, and incentive plans to support the desired change, as defined GTM and CFT leadership.

Duties & Responsibilities

+ Leads the pull-through and governance of executional improvement initiatives to maximize CFT effectiveness:

+ Includes coordination across CFT Leadership, Brand or CDMA leadership, and Training.

+ Will hold leaders accountable for pull-through and performance of initiatives and build aligned effectiveness KPIs.

+ Coordinates with Omnichannel Excellence and Content Excellence pillars:

+ Leads evolution of CFT orchestration of omnichannel and influence on content-personalization.

+ Drives adoption of Next Best Action suggestions to guide CFT activities and messaging.

+ Accountable for quality assessment of CFTs and related business acceleration process and framework:

+ Drives growth in under-performing areas and accelerate performance elsewhere.

+ Responsible for identification and measurement of key drivers of quality within each TA.

+ Develops and pulls through execution improvement plans of identified quality indicators as coordinates with Therapeutic Area Training, Marketplace and Account Management Training, and Incentive Compensation strategy to design and deliver on plan.

+ Scales learnings across brands/TAs.

+ Business planning and targeting:

+ In partnership with A&I, leads Dynamic Call Planning implementation across commercial CFTs, responsible for the strategy and communication of call plan process.

+ Responsible for CFT call plan (PLANiT) coordination and communication.

+ Enables CFTs to build and execute coordinated customer plans for both HCPs and Accounts, from pre-call planning through post call follow up.

+ Cross-TA communication:

+ Identifies best practices for CFT communications and standardize communication platform and structure for TAs.

+ Leads and governs Customer Facing Round Table.

+ Leads and governs annual Customer Facing Leadership Meeting, setting objectives and partnering with GTM Services to deliver impactful meetings.

+ Leads CFE team members:

+ Manages, guides, and coaches direct reports.

+ Provides direction on execution of pillar priorities and strategies.

+ Provides regular feedback, conducts timely MAG Plan review, identifies performance challenges, creates action plans and monitors the effectiveness of those action plans.

+ Identifies development areas and opportunities to grow and develop team members.

Requirements

+ Bachelor’s degree required; master’s degree preferred.

+ Ten to twelve (10-12) years’ experience in working in the U.S. Pharmaceutical Industry with three plus (3+) years in a customer facing role.

+ Strong knowledge in pharmaceutical sales, marketing, IC plan design, use of syndicated data and analytics tools, and performance measures required.

+ Strong leadership and coaching skills including two plus (2+) years direct people leadership experience and/or four plus (4+) years of experience leading cross functional teams.

+ Experience leading through ambiguity and change.

+ Demonstrated success in delivering complex, cross-functional, transformational change projects.

+ Experience influencing senior organizational leadership.

+ Displays AAI behaviors: Agility, Accountability, and Intrapreneurship.

Compensation Data:

This position offers a base salary typically between ($200,000) and ($316,000). The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements.

All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.