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HOPE NAVIGATOR - 67073610

Date: May 18, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 847386

Agency: Agency for Persons with Disabilities

Working Title: HOPE NAVIGATOR - 67073610

Pay Plan: Career Service

Position Number: 67073610

Salary: $38,000.04 - $42,000.14 Annually

Posting Closing Date: 08/15/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

AGENCY FOR PERSONS WITH DISABILITIES

POSITION:Social Services Counselor-Career Service

Working Title: Hope Navigator

POSITION NUMBER: Multiple Positions

OPEN COMPETITIVE OPPORTUNITY

*This advertisement will be used for multiple positions*

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This position is required to report to an APD office within the regional area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

+ Annual and Sick Leave benefits.

+ Nine paid holidays and one Personal Holiday each year.

+ State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.

+ Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).

+ Flexible Spending Accounts.

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+ Tuition waivers.

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+ And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.

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+ Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$38,000.04 - $42,000.14 Annually $1,461.54 - $1,615.39 Bi-weekly

Position Summary

This has been designated as an essential position responsible for helping individuals with disabilities in navigating the systems and provision of available services, supports, and resources to meet individualized needs, as well as identifying and addressing any barriers preventing individuals from accomplishing their goals. The Hope Navigator is also responsible for connecting individuals to supports and services, in a timely manner, to address immediate or critical needs to stabilize the individual seeking assistance.

The Work You Will Do

+ Conducting assessments to identify short-, medium-, and long-term goals and barriers to achieve those goals. Formulating a care plan that clearly illustrates actionable steps and timeframes developed in partnership with the individual in need and caregiver, if appropriate, to address areas of need and connect the individual with resources to achieve their goals. The Hope Navigator shall provide the individual with referrals to local, community-based partners that can assist in providing services that address barriers and identify supports to help the individual achieve their pathway to possibilities.

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+ When appropriate, providing connections to immediate supports in a timely manner to stabilize individuals and families and mitigate crisis situations.

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+ Assisting individuals in accessing available programs, services, and optional methods for reaching goals. This includes providing warm referrals to other state agencies, local community-based providers or services, and resources to support individuals and their families.

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+ Providing follow-up and monitoring of connections to service delivery and assessing outcomes and results. Building and maintaining relationships with respect, trust, sensitivity, and confidentiality to the individual, coworkers, community, stakeholders, and partners.

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+ Identifying and maintaining a working knowledge of available community resources to meet the needs of individuals with disabilities and connecting individuals and families to relevant community resources and support.

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+ Actively participating in trainings and team meetings on an ongoing basis including required meetings regarding specific cases and attending other team or sister agency teaming meetings.

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+ Understanding the resources available from state government programs and connecting individuals to those services they need and qualify for.

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+ Documenting all pertinent information and ensuring that forms are completed and uploaded into agency business systems accurately and timely. This includes preparing correspondence, case notes, narratives, technical reports, and other documentation.

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+ Perform other duties as assigned.

Minimum Qualifications

+ Must have knowledge and be proficient in-service orientation.

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+ Must have at least two years of experience in working with people with disabilities, care coordination, or in the health and human services field.

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+ Must have a valid Driver’s License or other efficient means of transportation to travel for work purposes.

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+ Must have a high school diploma or its equivalent.

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+ Must be able to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.

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+ Must have knowledge and proficient use of Microsoft applications (Excel, Word, Power Point Share Point) and other required computer software applications.

This position is essential and requires overnight travel, flexibility in the work schedule (including non-traditional business hours) to work during emergency situations or other natural disasters.

Must be:

+ Willing and able to attend disaster recovery sites that include distribution of supplies, canvassing, customer assistance?

+ Willing and able to travel throughout the state for essential work responsibilities?

+ Willing and able to travel on short notice?

+ Willing and able to work beyond normal work hours and days, as needed?

Knowledge, Skills, And Abilities

Ability to:

+ Understand, interpret, demonstrate, and manage oneself and to handle interpersonal relationships.

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+ Listen and understand what others may be saying and asking questions.

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+ Analyze available information, observations, and evidence in order to determine appropriate action.

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+ Manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

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+ Effectively communicate, respectfully conversing with others to achieve a desired outcome.

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+ Work with new material or information to grasp its implications and ability to apply.

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+ Write and edit using proper grammar and writing style outlined by agency and program requirements.

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+ Travel for work purposes.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year.

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.

Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287.

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

WILDWOOD, FL, US, 34785 DAYTONA BEACH, FL, US, 32114 PENSACOLA, FL, US, 32502 FORT LAUDERDALE, FL, US, 33301 MARIANNA, FL, US, 32446 TALLAHASSEE, FL, US, 32399 ORLANDO, FL, US, 32801 MIAMI, FL, US, 33128 TAMPA, FL, US, 33602 GAINESVILLE, FL, US, 32609 LAKELAND, FL, US, 33801 PANAMA CITY, FL, US, 32405 WEST PALM BEACH, FL, US, 33401 JACKSONVILLE, FL, US, 32224 FT MYERS, FL, US, 33901

Nearest Major Market:Orlando