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About the job you're considering

We are seeking an experienced Consumer Retail Technologies Domain Expert to join our diverse team. This role requires a seasoned professional with proven experience in managing and supporting retail technology environments. The ideal candidate will have a strong background in system administration, network security, and application support, with expertise in various tools and technologies used in the retail sector.

Your role

+ Serve as a domain expert & providing mentorship and support to internal teams and clients.

+ Manage and deploy patches and updates to Windows systems across the organization, ensuring system security and performance.

+ Supervise and assess the impact of patches on system performance, resolving any issues arising from deployments.

+ Ensure compliance with interpersonal and regulatory security standards in all technology implementations.

+ Collaborate with IT teams to schedule and coordinate patch deployments and other system updates.

+ Fix and resolve application issues raised via the Service-Desk System in a logical and efficient manner.

+ Develop and implement automation scripts to address recurring issues.

+ Maintain and update patch management documentation and provide regular reports on patch management activities and system compliance.

+ Conduct regular audits of patch levels and system statuses to ensure optimal performance and security.

+ Provide required support, maintaining SLAs to achieve quality work.

+ Participate in and support P1/P2 strike calls as needed.

Your skills & experience

+ Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.

+ Proven experience in IT support, with a focus on retail technologies.

+ Proficiency in SCCM, Network Security, Windows, PowerShell, Distribution Points, Tanium, and Marimba.

+ Experience with ticketing tools such as ServiceNow, Remedy, JIRA, and Zendesk.

+ Solid understanding of computer networking concepts, including IP addressing, DNS, network switches, domain controllers, DHCP, and user access control.

+ Expertise in writing automation scripts using PowerShell, Python, or Gantry.

+ Experience in application and production support, preferably in a multi-vendor and multi-tenant platform environment.

+ Strong verbal and written communication skills, with the ability to articulate sophisticated technical concepts clearly.

+ Flexibility to work during US hours and in 24x7 shifts as the need arises.

Good to have skills

+ ITIL V3 or ITIL 4 certification.

+ Experience working in multi-vendor and multi-tenant platforms.

+ Familiarity with ITIL processes and standard methodologies.

+ Experience in achieving and maintaining service level agreements (SLAs) in a support environment.

+ Application/Production support experience.

+ ITIL knowledge.

+ Good Application Support knowledge required,

+ Achieving quality work you're doing by maintaining the SLA and standard practices

+ Good organization skills: ability to work in a fast-paced, often changing, sometimes ambiguous environment.

+ Good at verbal and oral communication, documentation

+ Flexible in work timings and willing to participate / support during P1 / P2 strike call.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and powerful technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 65,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities &

Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and balanced world, while crecraftingngible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Programmer/Analyst_

**Organization:** _ERD PPL US_

**Title:** _Product Software Engineer - Consumer Retail Technology Subject Matter Expert_

**Location:** _WA-Seattle_

**Requisition ID:** _079836_