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Overview

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes.

Position Summary

The Associate Director, Channel Partnerships will lead the development and implementation of theNAR / Canadaregionchannel partner strategy and all processes and procedures for channel partners including official trainingpartners(OTPs). You will leadthe day-to-day management of the global team responsible for channelpartnership sales that generate demand for ISC2 training, education,examsand certification.

Responsibilities

+ In collaboration with the VP ofBusiness development,develop and directNAR / Canada regionchannel partner strategy for ISC2, working closely with business development leadership. Demonstrate market knowledge and insight that results in custom GTM approaches for Top 10 global markets

+ Design and implement of processes and procedures to support the recruitment,continuous engagement, goal achievement and success of official training partners (OTPs) and other third-party partners

+ Establish KPIs to measure success of channel programs, andmaintaina high-level of customer satisfaction with partners

+ Lead team ofNAR / Canadachannel partner managers and account executives, driving accountability and goal attainmentProvide coaching and training to enable the channel partnerships team to achieve strategic and revenueobjectives; manage/direct partners with quarterlyobjectives, pipeline generation, and revenue targets

+ Deliveraccurate, meaningful performance reporting and business and competitive insights on a daily, weekly, monthly,quarterlyand annual basis as defined

+ Ensureaccuratetimely(daily) capture of data and performance in Salesforce by all team members; deliver weekly forecast for all OTP and channel partner; and monthly sales forecast in financial ERP system

+ Collaborate with Marketing to develop, execute and measure channel marketing strategy,establishingmonthly,quarterlyand annual KPIs

+ Develop and deliver quarterly updates to all channel partners on major topics such as education and certification product updates, upcoming campaigns, etc

+ Gain an in-depth knowledge of ISC2 and cybersecurity industry and raise partner awareness and understanding of the value of the entire portfolio of ISC2 certification and training programs,productsand services

+ Demonstrate commitment tovaluing diversity and contributing to an inclusive workingand learning environment

+ Motivate and lead a diverse, high-performing team,utilizingeffective talent management practices to attract andretainteam members. Ensurehigh levelsof employee engagement, operations performance excellence, commitment to continuous learning andappropriate successionplanning.

+ Build an inclusive culture that encourages,supportsand celebrates diversity; serve as a role model to promote DEI best practices

+ Miscellaneous duties, as assigned

Behavioral Competencies

+ **Strategic Thinking and Planning** Develops and executes sales strategies aligned with business goals and market dynamics

+ **Leadership and Team Development** Inspires, coaches, and leads sales teams to achieve high performance and professional growth

+ **Customer-Centric Mindset** Builds lasting client relationships by understanding and addressing customer needs effectively

+ **Communication and Influence** Communicates clearly and persuasively to influence stakeholders and drive collaboration

+ **Adaptability and Change Management** Responds proactively to change and leads teams through evolving business environments

+ **Collaboration and Cross-Functional Alignment** Partners seamlessly across departments to align on sales goals and go-to-market strategies

+ **Data-Driven Decision Making** Uses data and analytics to inform decisions, track performance, and refine sales tactics

+ **Results Orientation** Maintains a strong focus on achieving sales targets and delivering measurable outcomes

+ **Cultural Sensitivity and Inclusion** Demonstrates respect for diverse perspectives and fosters an inclusive team culture

+ **Ethical Judgment and Integrity** Acts with honesty and integrity, ensuring compliance and building stakeholder trust

Management Responsibility

+ Recruits andretainstop-performing sales professionals who align with organizational values

+ Establishes clear goals, monitors results, and provides feedback to ensure individual and team success

+ Supports employee growth through regular coaching, mentoring, and development planning

+ Cultivates a positive and inclusive work environment that drives motivation and team collaboration

+ Identifies and develops future leaders to ensure continuity and long-term success

+ Manages and resolves conflicts constructively tomaintainteam harmony and productivity

+ Guides teams through change with clear communication, support, and adaptability

+ Celebrates individual and team achievements to reinforce performance and engagement

+ Ensures the team adheres to all legal, regulatory, and ethical standards

Qualifications

+ Strong knowledge and experience of cybersecurity certification and training/training products inthe information technology space

+ Must be adept with having fiscal responsibilities, especially for expense management

+ Intermediate level knowledge using Microsoft Office platforms

+ At least10years using Salesforce CRM platform

Education and Work Experience

+ Bachelor’s Degree preferred; or10+years’ relevant work experience in lieu of a degree

+ At least6years of people management experience leading a small to mid-sized professionalstaff of channel managers and account executives, globally

+ Minimum 8 years of successful channel management experience, and 15years overall successfulsales background

Physical and Mental Demands

+ Between 25–30% travelrequiredboth domestically and internationally

+ Work normal business hours and extended hours when necessary

+ Remain in a stationary position, often standing or sitting, for prolonged periods

+ Regular use of office equipment such as a computer/laptop andmonitorcomputer screens

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

**Job Locations** _US-Remote_

**Posted Date** _11 hours ago_ _(5/21/2025 2:33 PM)_

**_Job ID_** _2025-2098_

**_\# of Openings_** _1_

**_Category_** _Sales_