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Some of what you'll be doing:

As the Receptionist at the Credential Center, you will serve as the first point of contact for customers processed for security badges in the center. You will also be responsible for triaging all walk-in services and appointments by utilizing security technological solutions to provide high level customer service and throughput.

+ You will be the point of contact for all applicants requiring identification media to obtain access to sterile and secured areas of the airport.

+ You will be responsible for managing the office appointment and queuing systems and efficiently accommodating and distributing all appointments and walk-in services relating to badging and access.

+ You will ensure that customers meet all Transportation Security Administration (TSA) regulated requirements prior to seeing Credential Specialists.

+ You will review the SAFE ID Badge system for electronic application accuracy and completeness and will verify forms of identification and proof of employment prior to accepting the applicant for processing.

+ You will professionally greet customers in-person and/or over the phone and provide high level customer service throughout the day.

+ You will assist in providing explanations surrounding federally mandated rules and regulations as they relate to our processes.

+ You will interpret and communicate Port policy and procedures.

+ You will answer customer questions or will refer customers to the appropriate person or department.

+ You will handle incoming phone calls and disseminate messages as needed.

+ You will schedule, rebook, and assist customers with appointments using appointment software and technology.

+ You will monitor and control appointment scheduling software.

+ You will utilize and simultaneously manage multiple systems including an ID Management system, to ensure even distribution and tracking of customer activity among the Credential Specialists each day.

+ You will perform a variety of office tasks as assigned including but not limited to: Answering customer emails, ordering office supplies, supply inventory, filing, reporting, stocking and operating copy/fax machines, creation of documents, and other general office duties as assigned by management.

Who you are:

+ **Experienced** – You have six (6) months of excellent customer service experience in a fast-paced office environment. You are able to demonstrate proficiency in the Microsoft office suite, SharePoint, and similar systems.

+ **Desired** – We hope you have familiarity with TSA regulations, 49CFR Parts 1520, 1540 and 1542 and the Airport Security Plan.

+ **Critical Thinking** - You are able to utilize your strong critical thinking, research, analysis, and communication skills to effectively deliver results.

+ **Problem Solver** – You can analyze and resolve various issues or problems and can deescalate issue by staying calm, breaking the problem down, identifying the root cause, listening attentively and apply professional judgement in making decisions.

+ **Customer Focused** – You have a strong customer service mindset with both internal and external customers, modeling that behavior for the rest of the team.

+ **Strong Communicator** – You are capable of effectively delivering information both formally and informally at all levels of the organization, from leadership to individual contributors in both verbal and written formats. You are able to persuade and influence as needed and negotiate.

What else you need to know:

+ **Work Schedule** – Your normal work schedule will be Monday – Friday, 7:00 a.m. to 3:30 p.m. (40 hours per week). **Work Environment** – You will primarily work in an office environment.

+ **Washington State Residency Requirement** – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.

+ **Overtime Eligible** – You are eligible for overtime pay in this role.

+ **Security Requirements** – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.

+ **Union Representation** – This position is represented by International Brotherhood of Teamsters union, Local 117.

Why you'll love it here:

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found** **on the Port of Seattle‘s website.** **If the position is represented by a union, please refer to the “** **Collective Bargaining Agreement** **” or contact the appropriate Union Representative for specific information related to benefits and eligibility.

+ **Healthcare** – Medical, Dental, and Vision Care with options that work for you and your family.

+ **Paid Vacation** – Just about four weeks per year that increases with tenure to rest and rejuvenate.

+ **Paid Sick Leave** – At least one hour of sick leave for every 40 hours worked.

+ **Holidays** – More than ten days per year to celebrate with family and friends away from work.

+ **Pension/Retirement Plans** – A pension and additional savings plans to prepare for your future after the Port.

+ **Getting to Work** – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.

+ **Parental Leave** – Six weeks of paid leave to spend with new additions to your immediate family.

+ **Development** – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.

+ **Equity, Diversity, and Inclusion** – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.

+ **Work-Life Balance** – We provide the resources to help you create habits to be healthy and balanced.

+ **Mission Driven** – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Why the Port of Seattle:

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here .

Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity .

**Location:** Seattle Tacoma International Airport

**Organization:** Credential Center

**Employee Status:** Regular

**Schedule:** Full-time

**Posting Expires:** May 27, 2025, 11:59:00 PM

**Minimum Salary:** 26.93

**Req ID:** 003447

The Port of Seattle is an equal opportunity employer that values diverse perspectives and life experiences. We encourage people of all backgrounds to apply, knowing decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law, regulations and ordinances. To help comply with all state and federal requirements, we appreciate you voluntarily answering the questions below. The information on this form will be kept confidential. Click https://www.portseattle.org/page/ethnicity-definitions for definitions and descriptions of the categories referenced below regarding Ethnicity and Race. Click https://www.portseattle.org/page/vevraa-information for information and definitions of the categories referenced below regarding Protected Veterans status.