• Senior Account Experience Analyst, Health Plan

    Sanford Health (Sioux Falls, SD)


    Careers With Purpose

     

    Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

     

    **Facility:** GSS National Campus

    **Location:** Sioux Falls, SD

    **Address:** 4800 W 57th St, Sioux Falls, SD 57108, USA

    **Shift:** 8 Hours - Day Shifts

    **Job Schedule:** Full time

    **Weekly Hours:** 40.00

    **Salary Range:** $21.50 - $34.50

    Job Summary

    This position will play a critical role in enhancing and elevating the overall broker and client experience across all channels, including direct-to-consumer initiatives. The Analyst will drive ongoing engagement and content creation around proactive communication, education, training and resources that empower the Health Plan to foster trust, satisfaction and long-term loyalty. Primary functions include leading initiatives that drive objectives through innovative strategies and collaborating effectively with cross-functional teams.

     

    This position will transform feedback into actionable insights that align with business objectives and regulatory standards, ensuring a high standard of quality and excellence at every touchpoint. Continually improve the overall experience with a deep understanding of how improvements impact sales, brand loyalty, retention, and satisfaction in highly competitive health insurance market. Focus on continuous improvement and review of CRM systems and feedback tools to gather and interpret data. Will align data insights with business objectives, enhancing the overall broker, client and member experience to improve overall satisfaction, retention and engagement. Work with cross-functional teams and lead projects that span multiple departments or functions. Manage and deliver projects on time while maintaining high standards of quality and accuracy.

     

    Other duties as assigned. Some travel may be required.

    Qualifications

    An associate degree in a business or related field is required. A bachelor’s degree in business or related field and/or work experience equivalent is preferred.

     

    A minimum of 5 years of experience in customer experience management, sales, or account management, preferably within the health insurance or healthcare industry. Proven track record of developing and executing experience strategies that drive measurable improvements in overall satisfaction and retention. Familiarity with the regulatory environment and industry-specific challenges.

    Benefits

    Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

     

    Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected] .

     

    Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

     

    **Req Number:** R-0224056

    **Job Function:** Health Plan

    **Featured:** No