• Billing Lead or Supervisor

    Philadelphia Insurance Companies (Honolulu, HI)


    Description

    Marketing Statement:

    Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service.

     

    Position: Billing Lead or Supervisor

     

    Department: Billing

     

    Supervisor: Billing Manager

     

    Billing Supervisor

    Typical duties include but are not limited to:

    + Oversee day-to-day billing operations to ensure service levels and customer needs are met or exceeded, and that the department is in compliance with audits. This includes coordination of team's task assignments and prioritization of workload.

    + Develop and maintain a solid understanding of Billing processes and procedures. Serve as a go-to resource and provide training to team on processes and procedures, as needed. Ensure that standard operating procedures (SOPs) are maintained.

    + Ensure that SOX, internal and external audits are completed successfully and on time, and that Billing processes are in compliance with these audits.

    + Support continuous improvement efforts. Review processes and data regularly to recommend process improvements enhancements / changes as needed.

    + Provide back-up support as needed and complete other tasks as assigned by Manager.

    Lead, Billing: (in addition to the above duties plus the following):

    This position is intended to transition into the Supervisor role.

     

    + Eventually provide direct day-to-day oversight of 2–3 billing associates, including task delegation, support, and performance feedback, while receiving ongoing coaching and guidance from the Billing Manager to build supervisory skills and confidence.

    Supervisor, Billing: (in addition to the above duties plus the following):

    + Directly manage Billing associates, ensuring they have the tools to successfully perform their jobs and provide excellent customer service. Coach, mentor, and develop direct reports. Resolve escalated customer inquiries / complaints.

    Qualifications / Experience:

    + Bachelor’s degree in Business Administration or 4 years of experience in billing, accounts receivable and/or supervisory experience

    + Proficiency in Microsoft Office applications (i.e. Word, Excel, Outlook)

    + Good knowledge of billing processes

    + Strong analytical and problem-solving abilities

    + Attention to detail

    + Excellent communication and interpersonal skills

    + Ability to manage multiple priorities in a fast-paced environment

    Lead, Billing (all the above requirements including the following):

    + 3+ years Billing or Accounting experience

    + No management experience required

    Supervisor, Billing (all the above requirements including the following):

    + 3+ years Billing or Accounting experience

    + 1+ years serving in a formal supervisory role with input into hiring and compensation decisions, managing workflow and resource allocation, and conducting performance evaluations

    Preferred Qualifications:

    + Guidewire Billing Center, insurance industry, and process improvement experience

    Special Remarks:

    + May require periodic overtime

    Salary:

    $61,200 - $80,990

    Salary:

    Salary offer is based on a number of factors such as job-related knowledge , skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base.

    Benefits:

    We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

    EEO Statement:

    Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

    REQNUMBER: 10000418