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What you'll bring to the team

Job Summary: The Technician assists with the planned and reactive maintenance throughout the attraction to ensure the day-today operation is running smoothly, safely, and efficiently. The Technician is responsible for all aspects of the attraction including the audio visual, lighting, equipment, and machinery.

Applicants will split their time between A/V work and general maintenance.

Key Responsibilities:

• Maintain, repair, and troubleshoot all areas of the attraction's equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic, and plumbing systems as well as themed attractions.

• Apply hands-on knowledge and experience to tackle problems to sustain minimal downtime of themed attractions for the maximum guest experience.

• Position functions will include but not limited to custodial duties, re-lamping & lighting systems, painting and wall repair, tech equipment, shipping and receiving as well as exhibit setup and takedown. Maintaining and troubleshooting Audio Visual equipment for both old and new exhibits.

• Install and/or replace light bulbs, projector lamps, doors, etc.

• Troubleshoot, repair, and maintain attraction systems, rides, and equipment. • Perform work order repairs, inspections, and adjustments.

• Troubleshoot, repair, or replace control devices.

• Complete “Preventative Maintenance” tasks (Daily, Weekly, Bi-Weekly, Monthly, etc.).

• Repair and/or paint interior walls, hang pictures; assemble furniture.

• Set-up and install data cables as needed; install and repair computer outlets and computer bundles.

• Monitor and maintain all building systems as assigned. Corrects or reports any safety or fire hazards.

• Observes safe working practices, including maintaining storage areas clean, organized and in safe condition.

• Able to set-up and operate various hand tools and power equipment.

• Knowledge of basic carpentry, plumbing, electrical, data and networking systems, understanding of pumps, impellers and motors, hydraulic and pneumatic control systems, such as linear actuators, solenoids, electronics including AV systems, DMX lighting, PC hardware and software (troubleshooting, replacement, and installation), low voltage wiring (maglocks, proximity sensors, servos, low voltage batteries, etc.) and safety practices and equipment related to work (OSHA regulations and PPE knowledge).

• Skilled in using repair materials, equipment, and methods according to established industry and safety standards; learning and applying proper maintenance procedures and use of equipment and supplies; maintaining tools and equipment assigned in clean working order; understanding and following written and oral directions; completing assignments without immediate supervision and establishing and maintaining effective working relationships with those encountered in the course of work.

• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.

• Perform other duties as assigned.

Qualifications & Experience

Education and Experience:

High School diploma or GED required. At least two years of maintenance experience required. At least two years of service industry experience in a technical/themed environment to include animation, automation, hydraulics, pneumatic, electrical/electronics, and networks. Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations. Ability to work on multiple projects simultaneously and multi-task as necessary. Desire to work in fast-paced environments.

Licenses and Certifications:

Ability to obtain related licensures or certification as may be required to perform the essential function of the position or as required by law.

Physical Demands:

• Ability to hear, listen, and to communicate with others. • Ability to sit and stand for long periods of time.

• Ability to use basic computer tools.

• Wear all necessary personal protective equipment to perform job functions.

• Move throughout all areas of the attraction with or without reasonable accommodation.

• Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job function for the full shift with meal break.

• Bend, stoop kneel, reach twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities.

• Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

• May be exposed to a loud work environment.

• May operate heavy power equipment.

• May work at height 20+ feet.

• May work with corrosive materials.

• May be occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries, hazardous waste.

Benefits

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here).

_If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible._

Pay Range

Compensation between USD $21.00/Hr.-USD $21.00/Hr.

Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/8267/av-technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-NY-New York_

**Job ID** _2025-8267_

**Employment Type** _Part-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _Madame Tussauds New York_

**_Job Locations_** _US-NY-New York_