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IT HELP DESK TECHNICIAN

Dunham Trust Company (DTC) offers a wide range of traditional trust services designed to meet virtually any client need, from custodial accounts and safekeeping of assets to family trusts, wealth management and investment options. Headquartered in Reno, Nevada, Dunham Trust Company was chartered in 1999. The firm also has offices in Las Vegas, Nevada, Colorado and Wyoming.

Bring your drive and a great attitude to DTC, and you will have the opportunity to grow with us professionally, personally, and financially. You will be part of a company that promotes from within, cares about your success, and rewards longevity.

This is not a remote or hybrid opportunity, the position requires Reno local residency and in-office work. We are not able to sponsor visas at this time.

Job Summary:

We are seeking a motivated and customer-oriented Help Desk Technician to join our IT team. While supporting employees across all offices you would be an onsite point of contact for IT support in our Reno/ Las Vegas branch, you will handle helpdesk cases, provide technical assistance to end users, and gain exposure to a wide range of IT areas, including Salesforce, Cybersecurity, Networking, and Development.

Key Responsibilities:

+ As a Help Desk Technician your primary objective is to provide technical assistance via phone, email, and in-person support for all company employees.

+ Troubleshoot and resolve technical issues related to Windows operating systems, phones, PC hardware, laptops, Surface devices, and software applications.

+ Support and maintain software including Office 365, Foxit PDF Editor, Laserfiche, Micollab, and Azure/Microsoft 365.

+ Document, track, and monitor incidents in the helpdesk ticketing system, ensuring timely resolution and excellent customer service.

+ Collaborate with the broader IT team to resolve complex technical issues and escalate when necessary.

+ Assist with basic networking tasks, including connectivity troubleshooting and device configuration.

+ Participate in ongoing training and skill development, gaining exposure to Salesforce, Cybersecurity, Systems, Networking, and Development.

+ Contribute to IT documentation and knowledge base maintenance.

Qualifications:

+ Associate’s degree in information technology or equivalent experience in a technical call center, help desk, or IT support role.

+ Proficiency with Windows operating systems, PC hardware, laptops, and Surface devices.

+ Familiarity with software applications such as Office 365, Foxit PDF Editor, Laserfiche, Micollab, and Azure/M365 a plus.

+ Strong troubleshooting and problem-solving skills.

+ Excellent communication skills, both written and verbal.

+ Ability to work independently and as part of a team.

+ Certifications such as A+, Network+, Server+ are a plus but are not required.

+ Experience with Salesforce a plus but not required

Additional Information:

+ Location: Reno Office, with occasional travel to other branches as needed.

+ Schedule: Full-time, Monday to Friday, occasional weekends/after-hours work.

+ Opportunities for career growth within IT, including exposure to Salesforce, Cybersecurity, On-Prem & Cloud Systems, Networking, and Development.

Dunham offers a complete benefits package to full-time employees who regularly work more than 30 hours per week. Interns and temporary employees are not eligible for these benefits.

Health & Welfare

Medical, Dental & Vision (choices vary by state)

Life and AD&D Insurance (company paid)

Short-Term & Long-Term Disability (company paid)

Long-Term Care Insurance (company paid)

Flexible Spending Plans (Medical and Dependent Care)

Employee Assistance Plan (company paid)

Domestic Partner benefits

Aflac

Other Great Benefits!

401(k) Plan with generous company match

Employee Stock Purchase Plan

Paid Time Off (PTO) and Holiday benefits

Company-Sponsored Events

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