• Lodgekeeper-Postcard Cabins Machimoodus, Moodus

    Hotel Equities (East Haddam, CT)


    Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Lodge Keeper for the Postcard Cabins Machimoodus in Moodus, CT

    Job Purpose:

    The Evening Lodge Keeper at Postcard Cabins serves as the primary point of contact for guests during their stay, ensuring a positive and memorable experience. This part-time role involves providing excellent customer service, performing light maintenance tasks, and maintaining the cleanliness and organization of the lodge. The position requires a proactive approach to problem-solving and a commitment to upholding the company's values in a collaborative and inclusive environment.

    Responsibilities

    + Provide excellent customer service by monitoring the Outpost for any potential issues that could disrupt guest interactions and experience.

    + Follow up with guest requests in a timely and professional manner; this may include performing light maintenance tasks and guest delivery requests.

    + Launder, fold, and create linen bags; major focus on spot-treating stains and extending the life of the linen.

    + Be willing to do any job that is needed by your team; work together, consider all points of view, and share the same mission.

    + Create and execute ideas to surprise and delight guests; aim to make every interaction personal, meaningful, and memorable.

    + Solve problems proactively in an efficient, effective, and professional manner.

    + Test new ideas, measure the results and embrace honest feedback in the spirit of always improving day-to-day operations.

    + Prepare for the following day's shift by packing linen bags, preparing welcome materials, re-stocking cleaning kits, and performing maintenance on cleaning equipment.

    + Operate with integrity and sound judgment, always respect your team and our guests, and hold yourself accountable.

    + Adhere to standard operating procedures and Postcard Cabins values.

    + Adhere to Postcard Cabins' safety policies at all times to maintain a safe work environment.

    Requirements

    + Experience in a guest or customer-facing industry.

    + Ability to utilize technology and apps to work more efficiently.

    + Ability to work outside during all seasonal weather conditions.

    + Ability to work both independently and as part of a team.

    + Must be 18 years of age or older.

    + Acceptable verbal English language and communication skills.

    + Ability to adapt and follow instructions with adequate comprehension skills.

    + Ability to move freely in and around obstacles and perform physical tasks.

    Nice-to-haves

    + Experience in hospitality or outdoor settings.

    + Familiarity with cleaning supplies and sanitation practices.

    Benefits

    + 401(k)

    + Employee assistance program

    + Paid time off

    + Personal and professional development programs