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Description

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

+ Competitive pay with bonus opportunities

+ Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance

+ Relocation assistance

+ Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.

+ Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

COMPENSATION INFORMATION

The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Lead Stakeholder Experience Specialist Pay Range: $95,200.00 - $123,700.00

Senior Stakeholder Experience Specialist Pay Range: $85,800.00 - $109,450.00

Stakeholder Experience Specialist II Pay Range: $68,600.00 - $85,750.00

Join our Stakeholder Relations Team!

Do you have system administrator and technical support experience? Do you also have Salesforce admin or developer experience? This is a great opportunity to jump into a position with a growing and evolving use of Salesforce that will give you the freedom to be creative while supporting business needs and enhancing stakeholder experiences.

We’re looking for a **Stakeholder Experience Specialist** to join our Stakeholder Relations team and play a key role in managing the technical tools, systems, and support services that help us engage effectively with both internal and external stakeholders.

This role combines system administration, process improvement, and exceptional customer service. You’ll be the go-to person for IT-related issues within the department and will serve as the main liaison between Stakeholder Relations and SPP’s IT teams. Your efforts will help improve compliance processes, increase operational efficiency, and elevate the stakeholder experience.

Key Responsibilities:

+ Lead technical assessments and coordinate the implementation of systems used by the Stakeholder Relations team.

+ Support and improve systems related to CIP compliance and stakeholder engagement.

+ Provide hands-on technical support and triage for system-related issues, serving as the internal SME.

+ Act as a liaison between Stakeholder Relations and IT teams to ensure smooth collaboration and efficient resolution of tech issues.

+ Enhance and administer Salesforce-based tools, CRM platforms, and ticketing systems.

+ Develop and implement new reporting capabilities in collaboration with staff and stakeholders.

+ Direct the work of staff and contractors on technical improvements and projects.

+ Analyze stakeholder trends and develop data-driven action plans to address issues.

+ Keep customer data accurate, up-to-date, and secure.

+ Support compliance with SOC1 Controls and adhere to internal policies and

At SPP, you’ll be part of a forward-thinking company where innovation, learning, and making an impact are core to everything we do. Apply today and help us deliver exceptional customer service that makes a difference!

To be successful in the role we're looking for:

+ Bachelor’s degree, preferably in a business-related field; or two years of job-related work experience may be considered in lieu of educational requirements

+ Lead: Eight (8) years of job-related experience

+ Senior: Six (6) years of job-related experience

+ Level II: Three (3) years of job-related experience

+ Salesforce administration development experience

+ Strong written and oral communication skills

+ Strong interpersonal skills, specifically demonstrated in a customer service role

+ Strong computer skills, specifically with Microsoft Office products and database applications

+ Strong problem-solving abilities

+ Demonstrated system administration experience

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type, Location, and Hours:

This is a full-time, hybrid onsite position located in Little Rock, Arkansas. The typical work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as needed. Remote work may be considered for senior-level candidates who reside more than 50 miles from SPP headquarters.

Travel Requirement:

+ This position requires minimal travel (approximately 15%).

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at [email protected] and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool (https://spp.org/careers/culture-of-belonging/) .

Full job descriptions will be made available to those selected for an interview.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.