• Administrative Specialist II

    State of Arkansas (Hot Springs, AR)


    ADMINISTRATIVE SPECIALIST II

    Date: May 22, 2025

     

    Req ID: 47300

    Location:

    Hot Springs, AR, US, 71901

     

    Category: ADWS - REHABILITATION SERVICES

     

    Anticipated Starting Salary: $32,405.00

    Position Summary

    The Administrative Specialist II position serves as primary support to Vocational Rehabilitation Counselors in the field office. This individual must be able to observe, receive, and obtain information from all relevant sources. The individual will be responsible for performing daily administrative tasks, including maintaining information files and processing paperwork. They will develop constructive and cooperative working relationships with others and maintain them over time. They will develop specific goals and plans to prioritize, organize, and accomplish their work. Their duties will include entering, recording, storing, and maintaining information in both electronic and written formats; therefore, they will need to own proficient computer skills. The individual will interact directly with the public, greeting clients via phone, email, or in person. They will have some travel according to the Vocational Counselor’s itinerary to various sites within the designated counties to market and serve clients in all areas.

     

    Preferred Qualification

     

    Proficiency in all Microsoft Office products is required, especially Microsoft Excel and Word.

     

    Experience in database management.

     

    Knowledge of and the effective application of grammar, punctuation, and spelling rules.

     

    Public presentation experience

     

    Management and organizational skills with attention to detail.

     

    Job Responsibilities and Expected Results

     

    + Schedule and confirm appointments for clients, vendors, or supervisors.

    + Manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

    + Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when equipment malfunctions.

    + Maintain scheduling and event calendars.

    + Assist clients with job exploration duties to obtain appropriate employment under the Vocational Counselor’s direction.

    + Participates in marketing activities in order to create more public knowledge about services provision to individuals with disabilities out in the community.

    + Develop and maintain relationships with community referral sources including schools, employers, and service providers.

    + Assist in arranging necessary services for clients including medical and mental health services.

    + Greet the public as they enter the building to apply for services.

    + Route phone calls to the appropriate party.

    Position Information

    Class Code: C073C

     

    Grade: GS03

     

    FLSA Status: NON-EXEMPT

     

    Salary Range: $32,405.00 - $51,686.00

    Summary

    The Administrative Specialist II is responsible for researching and preparing special reports, examining and verifying documents, and performing general office duties. This position is governed by state and federal laws and agency/institution policy.

     

    Functions

     

    Researches various data storage and/or computer records to obtain information and compiles data for reports. Composes and types routine correspondence and form letters, maintains activity logs and/or financial ledgers, and submits reports to supervisor. Reviews documents including applications, forms, vouchers, records, and reports for accuracy, completeness, and compliance with laws and regulations, makes necessary corrections, and assigns file numbers. Provides information, assistance, and clarification to interested parties concerning agency/institution policies and procedures. Assists in developing or revising agency/institution policies, procedures, and directives based on research findings and compiles financial information used to formulate budget proposals and monitor expenditures. Performs other duties as assigned.

     

    Dimensions

     

    None

     

    Knowledge, Skills and Abilities

     

    Knowledge of record keeping procedures. Knowledge of the principles and practices of mathematics and statistics. Knowledge of work-related subject area. Knowledge of computers and software applications. Ability to conduct research and compile data into report form. Ability to establish and maintain filing systems. Ability to operate standard office equipment. Ability to analyze documents to determine compliance with rules, regulations, and procedures. Ability to communicate both orally and in writing.

    Minimum Qualifications

    The formal education equivalent of a high school diploma; plus one year of experience in a specialized or related area applicable to work performed. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

     

    Licenses

     

    None

     

    Nearest Major Market:Little Rock

     

    Nearest Secondary Market:Hot Springs