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NRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Our solutions are developed specifically to meet the needs of rural utilities and their customers and include integrated broadband, managed services, smart grid, mobile, and video solutions.

Job Summary

The Member Operations Manager is responsible for developing and managing the internal and external operations programs and processes related to the Members and customers of Mobile Solutions and will play a vital role in the successful strategic operations from implementation and launch and continuing throughout the Member’s relationship.

They will work closely with the Operations, Billing, and Accounting teams to provide direction and oversight of the strategy programs.

Responsibilities

+ Identify, develop, and evaluate growth activities, based on knowledge of internal goals, mobile market strategies, and the specific implementation plan and ongoing support of multiple Members

+ Maintain promotion and implementation documents, conduct periodic meetings and provide appropriate consultative support as needed to facilitate the timely and accurate build of the Member’s strategy programs, work with Operations, IT and Accounting to set up and test needed plans, features and any custom development needs, and follow up on all questions or issues to successful resolution

+ Create or support development of new or updated training materials as needed

+ Conduct on-site or web-based training for implementations, reseller refresher training, internal team training, or new product/process training

+ Develop ad copy autonomously or in collaboration with the Member’s marketing team or third-party vendors

+ Analysis and reporting of promotions programs

+ Conduct and publish Member communications (newsletters, webinars, roundtable discussions, etc) each month

+ Support reseller bill run review and approvals as assigned

+ Provide after-hours on-call support on a rotating monthly schedule

+ Support and assist in ad hoc projects as assigned by Management

+ This role has no supervisory responsibilities

+ Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities

+ Strong organization and follow-through skills; ability to multi-task

+ Effective and professional written and verbal communication

+ Self-motivated, proactive and works well independently; seeks and delivers ideas and solutions

+ Works well with others in a team setting to effect change and solve problems

+ Able to accurately prioritize to meet deadlines, and to successfully handle shifting priorities

+ Ability to build strong relationships with clients / demonstrate concern for Member and customer well-being.

+ Solid project management skills.

+ Ability to stay abreast of the changing landscape of marketing strategy and marketing tools

Minimum Education and Experience

+ Bachelor’s degree in Business, Marketing, Advertising, Communications, or equivalent experience.

+ 5 or more years’ experience required in marketing, advertising, communications, PR or related.

+ Mobile telecommunications experience is a plus.

+ Project management and the ability to delegate and communicate successfully with leadership and other team members.

Physical Demands

+ Work is typically performed in-office

+ Occasionally travel may be required (up to 25%)

Disclaimer:  The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position.  It is not intended to be an exhaustive list of required responsibilities, duties, and skills.  The order in which responsibilities, duties and skills are listed is not significant.

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