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Senior Box Office & Marketing Manager | Five Flags Center

Grand River Center

1 Positions

ID: 68800

Posted On 05/21/2025

Job Overview

Senior Box Office & Marketing Manager | Five Flags Center

Position Summary

The **Senior Box Office & Marketing Manager** will manage ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office part-time personnel, and the management of all aspects of customer service related to internal and external customers. The ideal candidate will have experience in ticketing, staff management, and customer service. This position will work additionally work to market the venue and events while creating and maintaining relationships with media and promotional partners. The role will assist in graphic design, advertising, interactive media, ticketing analysis, promotions, public relations and grassroots efforts for events.

Responsibilities

+ Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.

+ Oversee all financial reconciliation in regard to daily reports, monthly reports and event settlement.

+ Manage all information being sent and posted through the ticketing system.

+ Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility.

+ Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting.

+ Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.

+ Update and relay all box-office related event information to each department and client.

+ Investigate and resolve ticket-related issues.

+ Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies).

+ Work with sales reports/ticket revenue updates.

+ Work with sales and marketing departments to set up various ticket discounts and promotions.

+ Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws.

+ Process/fill approved charity ticket requests; document all complimentary tickets issued.

+ Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.

+ Process donor seat selection and retention.

+ Manage all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives.

+ Direct the creation and control of fiscal budget for the Box Office department.

+ Plan, organize, and coordinate the Box Office efforts for a public assembly facility, theater, arena or convention center.

+ Develop and implement comprehensive ticket sales programs.

+ Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.

+ Exercise confidentiality and integrity upon handling customer personal/financial information.

+ Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles.

+ Provide general office and clerical support: preparation of weekly package to corporate, copying, filing, correspondence, telephone inquiries.

+ Collaborate with internal and external teams to market live events, and fulfill sponsor obligations related to social media and digital marketing.

+ Serve as an on-site marketing representative for designated events, capturing content and assisting with fan and partner activations.

+ Fulfill event marketing requests in collaboration with tour promoters and artist teams.

+ Manage day-to-day digital marketing program, including but not limited to: Facebook, Twitter, Instagram, Snapchat, Google Analytics, Tik Tok, etc.

+ Coordinate marketing efforts between promoters, artist management and local media.

+ Assist with pitching stories, writing press releases, creating public relations events, and implementing media drops.

+ Manage all grassroots efforts including poster & flier distribution, community appearances and overall expansion of marketing campaigns to maximize event awareness and exposure.

+ Generate new and creative ideas to attract new events/self-created events and to promote events when booked, including social media and food & beverage promotions.

+ Update website, marquee and in-arena digital display systems.

+ Other duties as assigned.

Qualifications

+ Bachelor’s degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field.

+ Minimum of 4-6 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility.

+ Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs.

+ Knowledge of federal, state, and local regulations.

+ Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software.

+ Familiarity with Ticketmaster ticketing software.

+ Knowledge of terminology used in box office/sales settings.

+ Knowledge of principles of budget preparation and control.

+ Communicate clearly and concisely, both orally and in writing.

+ Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator.

+ Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days.

Primary Contact

1701102686709

Ryan Bonifas

General Manager,

Phone

Phone

Phone

Fax

[email protected]

Email

False

False

True

Job Details

Categories

Arts and Entertainment

Customer Service

Tourism

Location

Dubuque, IA

Shift

First Shift

Second Shift

Flexible

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Vacation

Paid Sick Leave

PTO (Paid Time Off)

Paid Holidays

Qualifications

Experience

2-5 Years

Company ID

31287

Job REQ #

\# Positions

1

Start Date

20250521

End Date

20250523

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Grand River Center

About the Company

Grand River Center is a beautiful convention center located on the banks of the Mississippi River and located in Dubuque, IA.