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Description

At Leidos, we deliver innovative solutions guided by our commitment to deliver mission success for our customers. Our Mission, Vision, and Values guide the way we do business serving government and commercial customers with smarter, more efficient digital and mission innovations.

The Digital Modernization Sector is focused on delivering secure, mission-focused solutions at scale to accelerate our customer’s digital transformation objectives. We deliver secure, customized enterprise IT solutions, increase efficiencies, decrease burdens, and minimize vulnerabilities in complex IT operations. Offering a comprehensive, human-centric approach, we leverage our distinctive health technology capabilities to accelerate our customers transformation needs so that they can better serve their beneficiaries.

Leidos is looking for an exceptional candidate to fill the role of **Service Manager** , tasked with supervising and managing the daily operations of a large partner network. The successful candidate will be responsible for ensuring that all contract-related tasks and email communications are addressed within 24 hours, managing and growing partner network, and overseeing end-to-end payment processes, guaranteeing secure and timely transactions across various platforms and payment methods. The candidate must reside in the Maryland/Virginia region and be available to work on-site at one of our DMV office locations.

Primary Responsibilities:

+ Oversee a five-person Service Analyst team.

+ Streamlining workflows, ensuring compliance with regulatory standards, minimizing fraud risks, and collaborating with both internal and external stakeholders.

+ Cultivate a culture of innovation and promote collaboration across teams and projects.

+ Ensure quality control of all services provided.

Basic Qualifications:

+ Bachelor’s degree from a currently accredited institution in a related field and a minimum of (12)+ or more years’ experience in: Business Operations, Business Administration, Public Administration, Vocational Rehabilitation, Social Work, Policy and/or Management.

+ Alternatively, a Master's degree with 10+ years of combined experience in business operations and in one or more of the following areas: Business Administration, Public Administration, Vocational Rehabilitation, Social Work, Policy and/or Management.

Preferred Qualifications:

+ Strong leadership, communication, and interpersonal skills.

+ Demonstrated ability to manage and lead multidisciplinary teams, both internal and external.

+ Ability to maintain a clear focus on project objectives and deliverables while navigating challenges.

+ Excellent financial management and budget oversight skills.

+ Ability to effectively communicate with senior leadership, external stakeholders, and customer representatives.

+ Strong problem-solving skills and the ability to make decisions under pressure.

Clearance Required:

+ Must be able to successfully clear a Public Trust background determination during the course of employment.

Original Posting:

May 2, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $112,450.00 - $203,275.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00158340

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.