• Customer Service Representative (Seattle, WA)

    BUNZL (Sumner, WA)


    Description

    As a Customer Service Specialist, you will work with a team of 6-8 peers to answer inquiries (50-100 calls & emails/day) regarding business customer accounts to investigate any issues and find resolutions in a timely manner. You will serve as the liaison between the sales staff, warehouse team, billing and the customer.

     

    This role is onsite in our Seattle WA office, M-F. You will be assigned a consistent shift either 7:00a-4:00p or 8:00p – 5:00p. There may be some flexibility to work from home 1-2 days per month.

    _Responsibilities:_

    + Answering inquiries from distributor customers, end-users, and manufacturer’s reps by email, EDI, phone or fax.

    + Entering and processing high-volume orders accurately with specific attention to detail.

    + Investigate customer problems and/or complaints and coordinate effective solutions through to resolution.

    + Maintaining relationships with both internal and external stakeholders with exceptional service.

    + Function as a liaison between customer service and other departments in the company to address customer needs.

    + Expediting orders as required.

    + Maintain a thorough knowledge of new and existing products, processes, and policies.

    + Working collaboratively with other departments to coordinate effective solutions and meet business goals and objectives.

    + Other duties as assigned.

    _Requirements:_

    + High School diploma or equivalent required

    + A minimum of 1+ years of customer service experience is preferred

    + Ability to effectively work in a Windows environment with experience in MS Outlook, Teams, Word and Excel.

    + Time management and workload prioritization skills

    + Resourceful problem solver with strong decision-making skills and the ability to manage competing priorities

    + Willingness to Cross-Train and help others when needed

    + Excellent verbal and written communication skills

    + Excel at fostering positive relationships while handling diverse personalities with diplomacy and professionalism

    _Preferred Skills_

    + AS400 experience is a plus.

     

    The hourly rate for this role is $20-$23/hour based on experience, education and market.

     

    So, what are you waiting for? A new career awaits you with endless opportunities.

     

    Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

     

    _Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match._

     

    _Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law._

     

    Equal Opportunity Employer

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.