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Job Overview

Fairview is looking for an experienced Revenue Cycle Manager to join our Revenue Cycle team.

Bring Your Possibilities to Fairview

At Fairview, we believe in the power of possibility — within ourselves, our teams, and the

communities we serve. We believe that leadership isn’t just a title — it’s a mindset we all

share. Whether you’re providing hands-on care, innovating behind the scenes, or

supporting those who do, your work matters.

Are you a dynamic leader with a passion for driving performance, building high-performing teams, and enhancing the patient financial experience? We’re seeking a Revenue Cycle Manager to lead a critical function within our organization—ensuring smooth, efficient, and patient-centered revenue operations.

In this role, you’ll oversee a team of supervisors, leads, and front-line agents responsible for various aspects of the revenue cycle. You will provide strategic direction and hands-on leadership in areas such as policy compliance, staff training and development, performance management, and operational excellence.

As a key leader, you will champion continuous improvement, guide your team to meet and exceed financial and quality benchmarks, and foster a culture of accountability and engagement. You’ll work collaboratively across departments and with senior leaders to align revenue cycle operations with broader organizational goals. Building strong relationships with internal teams and external partners will be essential as you help drive innovation and deliver high-quality service.

The ideal candidate brings a results-driven mindset, a proven track record in revenue cycle management, and the ability to inspire and mentor teams in a fast-paced healthcare environment. This is an exciting opportunity to make a meaningful impact—both in the lives of our patients and in the overall success of our organization.

Position Details:

+ fully remote

+ salaried position

+ 1.0 FTE (80 hours per pay period)

+ day shift

+ no weekends

The Revenue Cycle Manager:

+ Creates and implements department strategy related to the patient experience, team performance and quality.

+ Review and analyze business data to identify trends and provide recommendations to improve the patient experience

+ Develops and implements methods and procedures to meet and exceed productivity, efficiency, financial and quality goals.

+ Provides daily leadership and guidance, direction, and motivation to team.

+ Understands workload and ensures that team is meeting all performance expectations related to phone calls and work queues.

+ Ensures all productivity standards are met in a timely manner through measuring and monitoring. Analyzes weekly and monthly reports for performance measurement and efficiencies

+ Review policy and procedures and ensure all process and training documentation is up to date

+ Actively develop direct reports through coaching, feedback, and projects to ensure their success and to create a highly engaged, productive team while meeting all performance objectives

+ Conduct regular team meetings ensuring a sense of community among team and sharing performance and overall updates to keep the team informed

+ Responsible for overall team quality program ensuring that patient satisfaction is number one priority

+ Handles patient escalations to ensure complete patient satisfaction

+ Evaluates team and individual training needs and assists in developing plans for immediate and long-term performance improvements

+ Aids in the development and implementation of processes that improve efficiencies and quality within the department.

+ Interviews and hires staff as needed and approved by senior management

+ Conducts and reviews performance appraisals of direct reports, identifies performance problems, and initiates disciplinary actions. Evaluates subordinate’s performance by establishing objectives and measurements for supervisory and service personnel. Provides constructive feedback on a consistent basis

+ Works collaboratively with other departments sharing insights and creating process and procedure to improve the overall patient experience

+ Ensure that team meets all HIPAA requirements

+ Represent the department and/or organization to external departments and organizations

+ Ability to travel, one or more nights, for business when necessary. Ability to travel to individual hospitals for meetings, patient requests and employee oversight

+ Perform ongoing staffing analysis based on current business needs and make recommendations as appropriate

+ Assist in the review, analysis, and implementation of system work driver tools

+ Assist in the budgetary process

+ Performs any additional duties as assigned·

+ Serve as a financial counseling program expert and lead resource for financial counselors and charity care coordinator regarding all types of funding programs, to ensure that all Fairview Health Services patients are screened and qualified for assistance.

+ Responsible for providing lead support to Supervisors and Managers for Fairview Health Services hospitals and clinics

+ Acts as mentor and trainer for new and veteran staff

+ Must have a thorough working knowledge of third-party payers and insurance verification procedures and understand managed care and insurance contractual arrangements.

+ Must have proven experience in interviewing patients for the purpose of financial eligibility determination

+ Must be detail oriented, possess basic mathematical skills, and have sharp analytical skills to resolve financial issues as they relate to multiple groups including third party payers, physicians, patients, and the system.

+ Must be able to handle potentially stressful situations and multiple tasks simultaneously including instructing and counseling patients regarding Fairview Health Services payment policies and public assistance programs.

+ Must possess the ability to communicate effectively with patients, families, government entities, insurance companies, and Fairview Health Services staff.

+ Basic medical terminology knowledge preferred

+ Bilingual skills preferred

Required

Education

+ Bachelor’s degree in business, accounting, finance or related or 6 additional years of minimum experience.

Experience

+ 4 years of professional, supervisory and/or management experience

+ PC systems literate including Windows, and Microsoft Outlook, Excel, and Word programs

Preferred

Experience

+ Epic Grand Central (ADT & Prelude) software experience

+ Knowledge of bad debt collections

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status