"Alerted.org

ADP is hiring a **Technical Support Analyst.**

+ _Are you ready to join a company offering career advancement opportunities throughout your career journey?_

+ _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_

+ _Are you looking for an inclusive environment with a culture of collaboration and belonging?_

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Technical Support Analyst, you will provide technical support to clients regarding the resolution of issues related to our industry-specific software solutions via email, phone or remote access. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends to provide technical support for product rollouts and/or existing offerings.

**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our **CORE** values **: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**

**To learn more about Client Services at ADP** , watch here: https://adp.careers/Client\_Services\_Videos

**WHAT YOU'LL DO:** _Responsibilities_

RESPONSIBILITIES:

+ Provide technical support to clients regarding the resolution of software and integration point issues via email, phone or remote access for supported applications or products.

+ Responds promptly and professionally.

+ Analyzes client issues to determine if a resolution can be found on the initial call or if next-level support is required.

+ Effectively troubleshoots, replicates, and develops workarounds for client issues.

+ Documents and communicates the results to the client and/or internal partners.

+ Maintains appropriate records of client contact through the CRM system.

+ Uses Knowledge Base articles to locate solutions to issues.

+ Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue, and are professional.

+ Assists in new product pilots and rollouts to other departments and clients.

+ Acts as liaison between Implementation, Loyalty, Management, and internal partners to ensure high-impact problems are resolved in a timely and satisfactory manner.

+ Stays current with emerging technology and trends to provide technical support for product rollouts and/or existing offerings.

+ Remains proficient in networks, operating systems, hardware, software, databases, browsers, and related products.

+ Assists in developing internal documentation to support new features and procedures for product enhancements.

+ Performs other related duties as assigned.

REQUIRED QUALIFICATIONS:

+ Client-facing customer service experience (phone & email)

+ Understanding of Windows environment (server and client)

+ Including MS Office Suite experience

+ Ability to work in a fast-paced, team environment.

+ Ability to efficiently multitask and prioritize

+ Critical thinker and detail-oriented

+ Willingness to learn

+ Ability to embrace change and adapt

+ Effective verbal and written communication skills

**BONUS POINTS FOR THESE:** _Preferred Qualifications_

+ 1 - 3 Years of Customer Service experience

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

+ **Belong** by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.

+ **Continuously learn** through ongoing training, development, and mentorship opportunities.

+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.

+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.

+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.

What are you waiting for? **Apply today!**

**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.