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Job Summary

The Manager, Practice Management is responsible for the day-to-day operations, financial performance, and patient flow of assigned physician practices. This role ensures operational efficiency, compliance with healthcare regulations, and a high standard of patient care. The Manager collaborates with providers, administrative leadership, hospital departments, and corporate teams to optimize practice performance, monitor financial benchmarks, and enhance patient satisfaction.

Essential Functions

+ Oversees daily operations of the clinic, serving as the primary point of contact for providers, staff, and external partners.

+ Manages provider scheduling and patient flow, optimizing clinic efficiency while ensuring timely patient care.

+ Monitors financial performance, including accounts receivable (AR), revenue cycle metrics, and collection processes, ensuring adherence to budgetary goals.

+ Tracks and reports key financial and operational indicators, including physician productivity, patient volumes, and collection benchmarks, providing updates to the Director of Physician Practices.

+ Ensures compliance with billing, coding, and regulatory standards, including overseeing insurance verification, co-pay collection, and outstanding balance recovery.

+ Supervises and supports clinic staff, providing coaching, professional development, and performance evaluations to promote a high-performing team.

+ Implements and monitors quality improvement initiatives, ensuring clinic efficiency, cost control, and patient satisfaction.

+ Develops and maintains relationships with hospital departments, corporate office teams (e.g., PPSI, Athena, HIM), and vendors, ensuring effective communication and collaboration.

+ Facilitates customer service initiatives, addressing patient concerns, maintaining confidentiality, and promoting a positive clinic environment.

+ Assists the Director of Physician Practices with strategic planning, process improvements, and implementation of operational enhancements.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

Qualifications

+ Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred

+ 4-6 years of experience in healthcare practice management, physician practice operations, or medical office administration required

+ 2-4 years of leadership experience, including staff supervision, budgeting, and revenue cycle management required

+ Experience with Athena, HIM, or other practice management systems preferred

Knowledge, Skills and Abilities

+ Strong knowledge of medical practice operations, revenue cycle management, and financial reporting.

+ Experience with provider scheduling, patient flow optimization, and operational efficiency.

+ Ability to analyze financial reports, productivity metrics, and collection data to drive decision-making.

+ Strong leadership skills, with the ability to supervise, coach, and develop clinical and administrative staff.

+ Excellent problem-solving, organizational, and communication skills for collaboration with hospital departments and corporate teams.

+ Proficiency in electronic health records (EHR), practice management systems, and healthcare IT platforms.

+ Understanding of insurance reimbursement, billing regulations, and patient financial policies.

Licenses and Certifications

+ Certification in Medical Practice Management (e.g., CMPE – Certified Medical Practice Executive) preferred

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.