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Program Coordinator - Children, Youth & Family Services (Adoption)

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Program Coordinator - Children, Youth & Family Services (Adoption)

Salary

$40,550.00 - $58,940.00 Annually

Location

Colorado Springs, CO

Job Type

Full-Time

Job Number

2500256

Department

Department of Human Services

Division

Children, Youth & Family Svcs

Opening Date

05/22/2025

Closing Date

5/26/2025 11:59 PM Mountain

FLSA

Non-Exempt

+ Description

+ Benefits

+ Questions

Need more information on completing a job application? See the EPC Application process here (https://admin.elpasoco.com/human-resources/#ApplicationProcess) .

Job Summary

Are you passionate about serving children and families in El Paso County? Do you have a specific interest in supporting families post adoption? Do you have an eye for detail, the ability to work independently and strength in your customer service skills? If so, we have the perfect opportunity for you. Join our team as a Program Coordinator for Children, Youth & Family Services, for the Adoption Team! We're seeking an experienced candidate with strong time management and multitasking skills, capable of managing a full caseload of post adoption family needs such as Medicaid and adoption assistance.

In this position, you will support children and post adoption families through case management. This includes general case management duties such as client contact/tracking, collecting annual educational documentation, assisting adoption caseworkers with filing, auditing, and information sharing. Additionally, the Program Coordinator completes extension contracts and notarizes legal documents necessary for adoption. Your efforts in this role have the opportunity to significantly impact the lives of children.

Hiring range: $46,000.00 - $49,000.00 annually

Anticipated hiring rate: $47,944.00 annually

This position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm; subject to change. Hybrid schedule available upon successful completion of probationary period; subject to change

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Provides administrative and technical support services for the Children, Youth & Family Services (CYFS) Division of the El Paso County Department of Human Services; ensures compliance with program guidelines, policies, and procedures.

Essential Duties/Responsibilities

+ Provides administrative support and coordination with internal and external stakeholders. Ensures compliance with program guidelines.

+ Performs data entry in established human services databases; updates and maintains databases to ensure accuracy. Enters, updates, and retrieves information from multiple computerized databases.

+ Processes, scans, and files referrals, documents, and/or forms. Creates, updates, and maintains files related to the program area.

+ Tracks, updates, and maintains a log of requests, appeals, etc.

+ Researches data utilizing databases and compiles and distributes reports.

+ Provides technical assistance to personnel to ensure data entry is accurate and up-to-date.

+ Participates in monitoring caseworker documentation related to the program area. Ensures that paperwork is completed correctly and appropriate information is recorded in a computer database.

+ Communicates processes and issues as needed with DHS Leadership, Caseworkers, and the Financial Services Department.

+ Processes program area requests and ensures compliance, accuracy, and inclusion of all necessary documents.

+ Coordinates and schedules meetings; reviews calendars and reserves rooms.

+ Ensures invoices are paid timely as assigned; validates that all invoices align with department approved service billing policies and procedures. Reconciles invoices and service authorizations with expenditures.

+ Performs other related duties as assigned.

Supervision Exercised:This classification does not have supervisory authority and requires no supervision or direction of others.

Supervision Received:Receives direct supervision. This classification normally performs the duty assignment after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. Frequent direction, guidance, and coaching from supervisor is expected.

Qualifications

Knowledge, Skills & Abilities

+ Knowledge of applicable policies and procedures and State statutes and regulations.

+ Ability to perform multiple tasks in a high-volume, high-stress work environment.

+ Ability to maintain the security of sensitive and confidential information.

+ Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and community organizations, and the public. Ability to provide excellent customer service.

+ Ability to efficiently plan, schedule, and organize.

+ Ability to work independently and with minimal supervision.

+ Ability to communicate effectively both verbally and in writing. Ability to write and maintain accurate records and reports to meet management objectives.

+ Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.

+ Ability to respond in a flexible manner and reprioritize as situations change.

+ Ability to create and maintain accurate files.

+ Ability to type correspondence and reports quickly and accurately.

+ Ability to use standard office equipment including computer, fax machine, copier, and telephone; Proficiency with state databases and Microsoft Office, including Word, Excel, and Outlook.

+ Maintain regular and punctual attendance.

Required Education & Experience

+ High school diploma or equivalent education.

+ Two years of administrative experience.

+ Associate’s degree in a related field may substitute for one year of the required experience.

+ Bachelor’s degree in a related field may substitute for two years of the required experience.

Preferred Education & Experience

+ Experience in a human services agency.

Pre-Employment Requirements

+ Must pass conditional post offer background investigation and drug screen.

Work Conditions

Duties are primarily performed in an office and remote work environment dependent upon Department discretion and business needs. May be exposed to clients in stressful situations. May be required to work evening and weekend hours.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.

VISION

El Paso County will be a trusted regional leader known for excellence in county service delivery.

PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

El Paso County is an E-Verify and Equal Opportunity Employer.

El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.