• Issues Monitoring Analyst Sr

    EverBank (Charlotte, NC)


    Issues Monitoring Analyst Sr

     

    The Issues Monitoring Analyst Sr role supports the Issues Monitoring process by providing oversight and reporting of issue remediation by the First Line of Defense. This role requires a thorough understanding of banking operations, regulatory compliance, and risk management.

    Key Responsibilities and Duties

    + Supports all Lines of Business (LOB) on issues intake, Management Action Plan (MAP), and track/monitor issue remediation.

    + Collaborates with Risk, Compliance, Legal, and all LOBs on identified issues to ensure ratings are accurate and complies with the 2nd Line of Defense Issues Management Framework.

    + Provides guidance to all LOB to ensure adherence and compliance to the 2nd Line of Defense Issues Management Framework.

    + Prepares regular reporting on issue monitoring, remediation, and resolution outcomes for business units and senior management.

    + Identifies any process improvements in 1st Line of Defense Issues Monitoring Process to support 2nd Line of Defense Management Framework.

    + Participates in special projects (i.e., Archer transition, mergers and acquisitions).

    + Supports the comprehensive Client Redress Monitoring Program to identify potential issues affecting bank clients.

    + Provides analysis and reporting on Client Redress.

    Educational Requirements

    + University (Degree) Preferred

    Work Experience

    + 5+ Years Required; 7+ Years Preferred

    Physical Requirements

    + Physical Requirements: Sedentary Work

     

    Career Level

    8IC

    Preferred Qualifications

    + 5+ years of experience developing and implementing an issues management framework.

    + Ability to identify and assess potential problems.

    + Can communicate effectively with stakeholders about issues.

    + Risk Management or Audit experience.

     

    Posting end date: 5/27/25

     

    Hybrid work is a minimum of four days a week, one flexible day for remote work.

     

    Job Seeker Notice

     

    EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

     

    The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

     

    VEVRAA Federal Contractor

     

    Member FDIC

     

    Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

     

    **Pay Range** $98,500 - $133,400

     

    EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

     

    We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.