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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Technical Writer is part of the larger product operations’ technical writing team and is responsible for the content and the accuracy of technical documentation and instructional material related to software payment products, functions, and capabilities in a digital environment.

Here's what you'll be doing:

+ Responsible for end user product documentation in collaboration with an Agile team.

+ Learning and creating documentation that adheres to the U.S. Bank Shield Content Design standards.

+ Writing clear and concise instructional and payment API documentation for customer integration partners and external developer audiences.

+ Working with product, UX, developers, quality assurance and solutions engineers to shape the entirety of the product and digital experience.

Basic Qualifications

+ Bachelor's degree or equivalent work experience

+ At least 8 years experience with technical communication guidance, services, and support to information delivery solutions, knowledge management systems, and communication strategies.

Preferred Skills/Experience

+ Experience in software technical writing (preferably in the financial technology industry).

+ Experience documenting APIs.

+ Experience working on Agile teams.

+ Ability to communicate effectively in writing as appropriate for the needs of the intended audiences.

+ Experience working in a digital writing environment with evolving processes, working in applications and on platforms.

+ Experience working directly with developers, architects, solutions engineers, product managers, and other stakeholders to document (and define) new products and features for end user customers.

+ Experience writing common forms of developer documentation (API reference, integration content, digital customer guides).

+ Proficiency in mark down language. Working knowledge of programming languages (HTML, XML, JSON, YAML).

+ Proficiency in working in a content management system (Adobe Experience Manager (AEM), Drupal, Visual Studio Code).

+ Proficiency working in a backlog management tool (Jira, VersionOne).

+ Working knowledge of communications style guides ( _Microsoft Manual of Style_ , _AP Style Guide, etc._ ).

_The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days._

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00 - $111,760.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.