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Additional Information

**Job Number** 25085481

**Job Category** Rooms & Guest Services Operations

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

**Schedule** Full Time

**Located Remotely?** Y

**Position Type** Management

This is a temporary position.

The FLEX Director, Red Zone Reimagined Activator is dedicated to in-person and virtual hotel visits to strategically selected hotels, including high-impact hotels that are in the red zone and/or with performance trending towards the red zone. This position will be focused on Managed by Marriott (MxM) properties across brands including Full Service (FS), Luxury, and Marriott Select Brands (MSB) in US & Canada.

The role will focus on hotel visits to include offering systems training and in-person expertise, sharing knowledge to help improve and elevate guest experience trends and ensuring pull through of key initiatives. Also, this Director will facilitate overall performance reviews with the hotel General Manager, collect and track action plans to validate Guest Satisfaction Survey (GSS) and Event Satisfaction Survey (ESS) future improvement.

CANDIDATE PROFILE

Education and Experience

_Required_

+ 4-year bachelor’s degree in hospitality or Hotel & Restaurant Management OR an equivalent combination of education and experience from which comparable skills and knowledge can be acquired.

+ 7+ years of progressively responsible work experience with high level of specialized knowledge in Operations/Hotels leading operations disciplines (Front Office, Laundry, Spa & Retail and Food & Beverage) across multiple brands/segments

+ Strong knowledge in areas related to all hotel operations, and Standard Operating Procedures (SOPs)

_Preferred_

+ Executive Committee experience.

+ Multiple Department Head experience.

+ Experience developing and implementing new concepts.

CORE WORK ACTIVITIES

+ Support the pull through of Marriott initiatives in the managed community through effective project management and communication.

+ Review and organize all operational data to assist in prioritizing areas of focus in the Operations disciplines and selected managed properties. Develop enhanced reporting to articulate current performance and identify opportunities for improvement.

+ Pull, analyze, and monitor GSS to build deep understanding of brand standards and ensure activity that supports those standards are supported. Identify and communicate trends in guest response scores and feedback.

+ Act as a business partner to the hotel stakeholders and provide technical and business expertise to assist properties in achieving optimum performance in operations and initiative scorecard goals.

+ Stay current and benchmark best in Operations companies for relevant competitive intelligence on industry, competitor, and economic trends to identify business opportunities or risks.

+ Partner with the Operations team to execute action plans addressing hotel issues in Product Quality, Service Delivery, ESS or GSS.

+ Active participation in the communication phase of Operations Initiatives to provide feedback for a broader implementation.

+ Develop appropriate metrics to identify and manage business goals as well as supply regular reports to senior leaders and stakeholders.

+ Ensure a communication feedback loop is in place to share ideas, concerns, and execution issues from the market to Center.

+ Develop tracking mechanisms, tools, and processes to support critical department goals as it relates to business objectives, initiative tracking, regulatory compliance, process improvement, and projects

+ Communicate and collaborate with key stakeholders through strong oral and written communication, develop relationships through interpersonal skills and positively influence without direct authority.

+ Manage multiple projects and competing priorities, while operating in a matrix organization using effective project management skills.

+ Ability to travel 90% of the time.

The pay range for this position is $56.58 to $77.69 per hour.

**Washington Applicants Only:** Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, May 22, 2025.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.