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Job Description

Prioritize and attend to customer and/or sales manager requests through phone calls, emails, text messages and or Teams chat.

Create tickets where information is requested by sales managers and or customers, follow-up on tickets until completed.

Correspond professionally with customers, product line managers, and sales team regarding order status, product inventory status, replenishment dates and new product updates.

Provide proactive support on equipment orders, including but not limited to coordination of equipment scheduling, order processing, change orders, RMA processing, issuing credits, and responses on general inquiries.

Utilize available business tools to gather necessary information for customer inquiries, order management, and follow-up.

Proactively monitor orders and work with our distribution center to ensure on-time delivery of equipment, expedite orders upon customer or sales manager request through the proper expediting channels.

Be willing to develop yourself by learning new skills and increasing your knowledge of products, and systems.

Contribute to positive company branding by projecting a knowledgeable, professional, and customer-oriented image to internal and external customers

Actively contribute to team efforts, meetings and discussions

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

5+ years in customer service-related field

Excellent phone skills and ability to communicate with customers

Computer savvy

o Ability to work with multitask with multiple computer systems

Proficient using Excel

Ability to handle computer disputes in a calm manner

Quick learner SAP experience (or related system)

PowerBi experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].