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Job Description

-We are looking for candidates with proven depth in creating solutions with Cisco Unified Communications Manager, VoIP, and PBX.

-The selected candidate will design, build and deploy, and administer large scale voice networks.

-The engineer will provide support to multiple globally dispersed WAN connected sites.

-Engineers will be responsible for supporting their solutions throughout the IT project lifecycle, to include refining requirements, creating design documentation, creating installation instructions and deployment plans, and providing O&M support.

-Project assignments will vary based on skill level, and may include engineering geographically dispersed services, integrating services into public, private and hybrid cloud environments, and hardening the solutions to address security and SCAP compliance.

They will be responsible for the following:

-Designs and defines system architecture for Cisco based voice infrastructure and end-points

-Identifies and resolves technical problems related to the installation, upgrade and daily operations of the customers globally dispersed VoIP infrastructure

-Maintain the existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phones

-Architecting solutions within the Cisco family of products that may include: CUCM, IM and Presence, Unity, Meeting Servers, Expressway, Meeting Management, Jabber client

-Design and migration of existing TDM solutions leveraging Session Border Controller technology

-Develop and document voice SOPs for engineers and Knowledge Base articles for end-users

-Work with voice providers from other Government agencies and commercial partners to ensure seamless call performance

-Reviews completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

-TS/SCI with CI Poly Clearance

-CompTIA Security+ or similar for IAT Level II DoD 8570 certification

-Bachelor's degree in Information Technology or related field and 10+ years of related experience

-Experience with Cisco Unified Call Manager / Cisco Meeting Server

-Experience with Cisco Meeting Manager

-Experience with Cisco Jabber

-Experience with the configuration of voice end-point hardware

-Experience with TDM and SBC

-Experience with managing work tasks via tools such as JIRA and ServiceNow

-System configuration based on security guidelines such as DISA STIGs -Experience with Cisco Telepresence Management Suite and Cisco Expressways is desired

-Experience with PBX technologies is desired

-Experience with Avaya Call Management System would be beneficial, but not required

-Experience building/managing servers in the AWS (Amazon Web Services) environment is desired null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].