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How you'll help us Keep Climbing (overview & key responsibilities)

Delta Professional Services (DPS) is the Flight Training & Standards provider of choice to Delta Air Lines, its affiliates and key industry partners. The Manager of Business Systems will manage the Business Systems and data function at DPS, overseeing a team of analyst and interns. This role is responsible for developing and managing operational metrics, supporting enterprise reporting, and leading critical tools such as Smartsheet, the DPS data lake, and Power BI. The ideal candidate is both technically strong and operationally savvy, capable of connecting data insights to business outcomes and guiding the evolution of DPS’s digital infrastructure.

This position will report to the General Manager of Business Systems & Services.

ESSENTIAL FUNCTIONS/TASKS

+ Implements and supports SmartSheets to ensure operational goals are met.

+ Oversee the development, delivery, and maintenance of operational metrics and business reporting

+ Serve as the subject matter expert and lead implementer for Smartsheet—ensuring scalable, efficient deployment across teams

+ Own and maintain the DPS data lake, ensuring data integrity, accessibility, and alignment with business needs

+ Lead the implementation and adoption of Power BI across the organization, including governance, training, and dashboard creation

+ Collaborate with cross-functional teams to define KPIs, reporting needs, and process automation opportunities

+ Ensure all data practices meet security, privacy, and compliance standards consistent with Delta’s enterprise expectations

+ Support the broader Business Systems & Services technology roadmap by identifying opportunities for data-driven transformation

+ Introduce new technology to improve organizational efficiencies.

+ Drives strategic projects focusing on long-term business vision/needs.

+ Develops process maps and training materials on key business systems.

+ Supports and drives cross functional collaboration leveraging influence skills.

+ Participate in change management process as needed for new and existing technologies.

+ Works with leadership to identify and produce key staffing and cost reporting.

ADDITIONAL RESPONSIBILITIES

+ Collaborate or work independently, manage multiple priorities and meet deadlines.

+ High level of business acumen and experience with process improvement methods.

+ Strong capabilities in the analysis and interpretation of data with a demonstrated ability to turn insights into action and construct different business model approaches to maximize results.

+ Maintains a solid understanding of Delta professional Services goals, objectives, and metrics and effectively communicates them to the organization.

What you need to succeed (minimum qualifications)

+ Solid organizational and leadership skills.

+ Familiarity with Flight Operations infrastructure

+ Must be able to effectively work with internal and external business partners to drive DPS work

+ Excellent verbal, written and presentation skills.

+ Solid computer skills including proficiency with Office 365 and other Delta/DPS software.

+ 5+ years of experience in data analytics, systems implementation, or business intelligence

+ Prior experience leading teams in a data-focused or business systems environment Her

+ Expertise in Smartsheet and Power BI, including design, deployment, and training

+ Strong working knowledge of data modeling, visualization, and analytics best practices

+ Ability to work effectively with a diversified team as well as independently, in pressure situations, with composure and tact.

+ Analytical, problem-solving, conceptual, and project management skills are required.

+ Effective time management skills and ability to manage multiple priorities is required.

+ Being proactive and self-motivated, with the ability to motivate others, is required.

+ A customer-focused, service attitude, working with all levels of the organization, both technical and non-technical, is required.

+ Solid interpersonal, written and verbal skills, including active listening.

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

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Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives

+ 401(k) with generous company contributions up to 9%

+ Paid time off including vacation, holidays, paid personal time, maternity and parental leave

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

+ Domestic and International space-available flight privileges for employees and eligible family members

+ Career development programs to achieve your long-term career goals

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

+ Recognition rewards and awards through the platform Unstoppable Together

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here