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How you'll help us Keep Climbing (overview & key responsibilities)

The Delta Air Lines Digital team is seeking a Technical Product Owner in building and bridging best-in-class digital experiences for Delta’s customer-facing channels, including Delta.com, the Fly Delta apps, Delta Sync WiFi & Seatback channels, and future platforms and technologies (Voice, VR, AI, etc.).

Partnering with other product managers and collaborating with cross-departmental teams from Delta’s Commercial, Customer Experience, IT, and other teams, the Technical Product Owner will assist in defining the product strategy, roadmap, and features for Cross Platform Experiences that traverse digital experiences across the travel ribbon, while increasing revenue, NPS, customer loyalty, engagement, and lifetime value.

This individual will focus on enabling Delta systems for synchronized cross-platform personalized experiences and handoffs from one customer platform to the next via secure deep linking and universal linking.

Responsibilities:

+ Support the delivery of a portfolio of personalized and custom deeplinks and universal links that have an improved impact to the customer experience.

+ Support the Senior Technical Product Manager in the creation of technical solutions for complex business problems, contributing to the definition and evolution of the business strategy, goals, and objectives.

+ Partner strategically with IT, product management, and analytics teams to support synchronized cross-platform experiences.

+ Assist in managing administrative and development aspects of integrations between marketing systems and business systems, including roadmap development.

+ Analyze numbers, trends, and data to drive new strategies and streamline & automate processes.

+ Work closely with development teams to communicate requirements from execution and implementation, including technical architectures and best practice programming principles.

+ Provide programming/code snippets that can be used in technical delivery of new capabilities.

+ Identify technical requirements and translate them into sufficient technical stories (i.e., API creation, integrations, code refactoring, etc.).

+ Lead deep-dive technical workshops with the business to socialize new priorities and features that may impact the business.

+ Ensure that user stories, themes, and epics are written, refined, and clearly define a universal definition of done.

+ Facilitate and oversee the immediate needs of the development team as they arise by being fully available to the team.

+ Facilitate estimation sessions, backlog refinement efforts, and sprint reviews.

+ Coordinate user acceptance testing and all necessary external validation efforts.

+ Monitor current and future trends in the e-commerce, web, mobile, and digital marketing space that will influence internal software direction in the future.

What you need to succeed (minimum qualifications)

+ 3+ years of experience in a technical role, including at least 1 year as a product owner or similar role.

+ Proven track record of successfully delivering complex solutions on time, with a high level of quality.

+ Strong interpersonal and communication skills with the ability to communicate effectively with non-technical colleagues.

+ An innovative problem solver, collaborative business partner, who is well-organized and detailed with strong presentation and reporting skills.

+ Collaborate with technical teams, business teams, and product managers to ensure that the code that is developed meets/exceeds customer expectations (CSAT).

+ Familiarity with SaaS and/or cloud-based solutions and good knowledge of API integrations and similar technologies.

+ Understanding of mobile app UX and UI design paradigms.

+ Ability to manage and prioritize many projects at the same time in a fast-paced environment.

+ Experience working cross-functionally with other developers and other technically focused professionals.

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ BA/BS/MS with preference to Computer Science, Software Engineering, Technical Marketing, or related degrees.

+ Understanding of DevOps principles, practices, and tools in an enterprise technology environment.

+ Passion for developing new and trending digital experiences that drive positive customer sentiment while keeping in mind latest programming principles as it relates to performance.

+ Experience with developing technical roadmaps, writing user stories, grooming product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, ever-changing environment.

+ Exposure to working on products that can handle potentially sensitive customer information securely and privacy best practices.

+ Able to handle ambiguity and oversee cross-team projects, working with product and engineering managers across teams and departments to deliver customer scenarios.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives.

+ 401(k) with generous company contributions up to 9%.

+ New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).

+ In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.

+ 10 paid holidays per calendar year.

+ Birthing parents are eligible for 12-weeks of paid maternity/parental leave.

+ Non-birthing parents are eligible for 2-weeks of paid parental leave.

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

+ Domestic and International space-available flight privileges for employees and eligible family members.

+ Career development programs to achieve your long-term career goals.

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

+ Recognition rewards and awards through the platform Unstoppable Together.

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here