• Call Center Specialist

    ManpowerGroup (Burnsville, MN)


    Our client, a leading provider in the automotive industry, is seeking a Call Center Specialist to join their team. As a Call Center Specialist, you will be part of the Customer Support Department supporting customer engagement initiatives. The ideal candidate will have excellent communication skills, strong organizational skills, and the ability to engage with customers, which will align successfully in the organization.

     

    **Job Title:** Call Center Specialist I

    **Location:** Burnsville, MN

    **Pay Range:** $17.70/hr, $18.80/hr (Bilingual in French/Spanish)

    **Schedule:** Three different schedules available:

     

    - Sunday (8AM - 5PM), Monday - Thursday (11AM - 8PM)

     

    - Tuesday - Friday (9AM - 6PM), Saturday (8AM - 5PM)

    - Monday - Friday (11AM - 8PM)

    **Position Type:** 3-6 Month Contract-to-Hire (Long-term)

     

    What's the Job?

     

    + Respond to incoming calls from customers and provide accurate information about the BMW Performance Center Driving School Programs and Events.

    + Book customers for BMW Driving School Programs using a web-based reservation system.

    + Track customer waitlists, voucher verification requests, and refund approval requests using a web-based CRM platform.

    + Maintain accurate customer records and notes in respective systems to support the program.

    + Research and resolve customer questions and issues to ensure customer satisfaction and retention.

    + Process tickets using a web based system to escalate customer issues as needed

     

    What's Needed?

     

    + Minimum of High School Diploma/GED.

    + 0-2 years of experience working in a call center environment.

    + Excellent communication skills, both verbal and written.

    + Proficient in Microsoft Office and web-based applications.

    + Strong interpersonal skills and attention to detail.

     

    What's in it for me?

     

    + Opportunity to develop customer relationships that contribute to business objectives.

    + Engagement in a fast-paced environment that fosters personal accountability.

    + Chance to work effectively with minimal supervision and demonstrate leadership skills.

    + Ability to create a positive customer experience and promote customer loyalty.

    + Supportive team environment that values empathy and communication.

    Upon completion of waiting period associates are eligible for:

    + Medical and Prescription Drug Plans

    + Dental Plan

    + Supplemental Life Insurance

    + Short Term Disability Insurance

    + 401(k)

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.