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Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Brick and Network Deployment (BaND) team is searching for a passionate and talented program manager to lead networking implementation projects, from initial concept through to establishing standardized processes that can be rolled out across our global facilities.

You will lead programs alongside partner teams to define pilot projects, develop strategic plans, and create operational deployment procedures. You will coordinate with various leadership teams to establish requirements and timelines. Strong communication skills are essential, as you'll need to actively share project updates, ensure alignment with internal stakeholders, manage issue resolution, and deliver results in a fast-paced environment.

Key job responsibilities

• Collaborate with Brick and Network Deployment teams to create Weekly Business Review documents and lead cross-functional review sessions.

• Develop operational metrics and create visual representations (graphs, tables, dashboards) to present Key Performance Indicators.

• Build a deep functional knowledge of Data Center Networking operations and work with stakeholders to advance automation initiatives.

• Present program status and decision narratives to senior leadership, using your expertise to influence scalable solutions.

• Communicate effectively with cross-functional stakeholders both within and outside the organization. Monitor performance trends, identify risks/issues, escalate when necessary, remove obstacles (within your span of control), and develop mitigation strategies.

• Manage medium to high complexity projects and improve processes that have significant business impacts, contributing to enhanced quality, productivity, or customer experience.

• Collaborate with Data Center Networking TIPMs, Engineering, Infrastructure, Supply Chain, and other Program Management teams to identify, establish baselines, and deliver goals.

• Create and maintain team resources (e.g., Wiki pages), encourage team collaboration in developing guiding Tenets, and monitor progress towards Kingpin goals.

A day in the life

The ideal candidate should be an innovative, results driven professional with solid people skills and a strong problem-solving capability. The individual will be responsible for driving strategy and initiatives. The candidate should work with key business partners and stakeholders to identify improvement opportunities. The key to success in this role is the ability to craft and implement a strategic vision and make independent decisions with sound judgment to attain that vision. This individual needs to manage change and have the ability to build the right mechanisms to support our organization and influence other teams.

The candidate should be able to clearly define data requirements and metrics. They will need to identify opportunities to invent and simplify processes, identify business risks and implement resolutions and scalable mechanisms.

Finally, this is a critical role on a team that drives/supports a number of AWS leadership reviews. Excellent verbal and written communication skills are essential. The ideal candidate will be able to communicate ideas concisely to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

EEO/Accommodations

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting https://www.amazon.jobs/en/disability/us.

Basic Qualifications

- 3+ years of program or project management experience

- Experience working cross functionally with tech and non-tech teams

- Experience using data and metrics to determine and drive improvements

- Strong leadership and communication skills, able to influence without authority in fast-paced, ambiguous environments. Excellent at presenting complex technical information clearly to diverse audiences.

- Strategic thinker with analytical problem-solving abilities. Experience driving overall strategy across organizations, with a detail-oriented and proactive approach to identifying and solving issues.

- Experienced in program management or similar project-based leadership roles. Proficient in MS Office (Excel, Word, Project) and AWS Cloud Services, with ability to manage complex projects.

- Knowledge of data center technology, networking, telco technology, and supply chain lifecycle. Demonstrated expertise in program management and data center engineering/networking best practices.

- Self-motivated project planner able to work independently on non-technical projects. Skilled at prioritizing critical tasks, making difficult trade-offs, and executing plans effectively.

Preferred Qualifications

- Proven experience in managing large scale projects, gathering and communicating non-technical requirements.

- A track record driving change and innovation that benefits internal/external stakeholder and customers.

- Experience solving challenging problems with multiple constraints and stakeholders.

- Exposure to quality assurance frameworks like Six Sigma and Lean Operations.

- Experience in service-oriented and web-service technologies.

- Experience creating Integrated Master Schedules (IMS) and project plans.

- Experience with data management and data analytics tools and systems, such as SQL, Quicksight, Redshift, Python or other scripting languages / data analytics tools. PMP or technical certifications are preferred, but not required.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.