• Non-Profit Customer Support Specialist

    Robert Half Office Team (San Diego, CA)


    Description

    We are looking for a compassionate and dedicated Customer Experience Specialist to join our non-profit team in San Diego, California. In this role, you will serve as the first point of contact for individuals seeking vital services, ensuring each interaction is handled with care and attention to detail. This is a Contract-to-Permanent position within a mission-driven, non-profit organization that values community impact and client-centered support.

    Responsibilities:

    • Respond to incoming calls and inquiries, offering accurate information, referrals, or assistance based on the needs of the caller.

    • Record all client interactions promptly and precisely in web-based systems to maintain accurate records.

    • Stay informed about available services and resources to provide up-to-date and relevant guidance.

    • Collaborate with internal teams to resolve client concerns and ensure their needs are effectively addressed.

    • Deliver exceptional customer service in all communications, maintaining a meticulous and empathetic approach.

    • Utilize various software tools such as CRM platforms to manage and document tasks efficiently.

    • Assist customers with billing and benefit-related inquiries while ensuring clarity and resolution.

    • Support the team in maintaining operational efficiency by adhering to established protocols and procedures.

    • Contribute to the improvement of processes by providing feedback and suggestions based on client interactions.

    Requirements

    • Associate’s degree or higher is preferred; a combination of education beyond high school and equivalent work experience will be considered.

    • At least 1–2 years of experience in a call center or customer service environment is highly desirable.

    • Background in public health, social work, psychology, sociology, criminology, or related social sciences is advantageous.

    • Strong verbal and written communication skills are essential for effective interaction with clients and team members.

    • High proficiency in using web-based systems, chat platforms, and Microsoft Office tools, including Word, Excel, and PowerPoint.

    • Bilingual proficiency in Spanish and English is strongly preferred.

    • Familiarity with CRM platforms such as Salesforce highly desired

    • Ability to manage multiple tasks efficiently and maintain a high level of accuracy in a fast-paced environment.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .