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Description We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Glendale Heights, Illinois. In this role, you will provide technical support and troubleshooting for a variety of hardware and software systems, ensuring smooth operations across our organization. This position requires a proactive problem-solver with strong communication skills and a solid technical background.

Responsibilities:

• Provide front-line support for hardware, software, and network issues, ensuring timely resolution of technical problems.

• Troubleshoot and resolve issues related to Android devices, Apple products, and Mac computers.

• Manage and maintain Active Directory, including user accounts and group policies.

• Configure, deploy, and support computer hardware and software systems across the organization.

• Utilize Cisco and Citrix technologies to address network and virtualization challenges.

• Perform configuration management to ensure systems operate efficiently and securely.

• Assist with the deployment of new technologies, including updates and patches.

• Document technical issues, solutions, and processes to build a comprehensive knowledge base.

• Collaborate with team members to improve IT support processes and enhance user experiences.

• Provide guidance and training to end-users on system usage and best practices. Requirements • Proven experience in a help desk or technical support role, with strong troubleshooting skills.

• Proficiency in Android development and support for Apple devices, including Mac computers.

• Familiarity with Cisco and Citrix technologies for network and virtualization support.

• Hands-on experience with Active Directory, including user and group management.

• Strong knowledge of computer hardware and software configuration and deployment.

• Ability to manage configuration processes to ensure system security and performance.

• Excellent communication skills to effectively assist users and document solutions.

• Ability to work independently and as part of a team in a fast-paced environment. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .