• Customer Experience Specialist

    Robert Half Office Team (San Diego, CA)


    Description We are looking for a passionate and dedicated Customer Experience Specialist to join our team in San Diego, California. This Contract-to-permanent position plays a pivotal role in connecting individuals to vital services and resources, ensuring their needs are met with care and professionalism. As part of a mission-driven non-profit organization, you will be at the forefront of delivering exceptional support and strengthening community outreach.

    Responsibilities:

    • Respond promptly to inbound inquiries, providing accurate information, referrals, and assistance.

    • Document client interactions thoroughly and efficiently using web-based systems.

    • Stay informed about available resources and services to provide up-to-date guidance.

    • Collaborate closely with internal teams to address and meet client needs effectively.

    • Deliver exceptional customer service across all communication channels.

    • Utilize CRM tools and other software systems to track and manage client interactions.

    • Handle billing and benefit-related inquiries with precision and professionalism.

    • Assist customers in navigating systems such as Epic Software and Avaya CMS.

    • Resolve issues and escalate complex cases when necessary.

    • Maintain compliance with organizational policies and standards in every interaction. Requirements • Associate’s degree or higher preferred; equivalent experience and education beyond high school will be considered.

    • Minimum of 1–2 years of experience in a call center or customer service role.

    • Familiarity with public health, social work, psychology, sociology, criminology, or related fields is a plus.

    • Strong verbal and written communication skills.

    • Proficiency in web-based systems, CRM tools, chat platforms, and Microsoft Office Suite (Word, Excel, PowerPoint).

    • Experience with platforms like ADP, Epic Software, and Avaya CMS is highly desirable.

    • Bilingual proficiency in Spanish and English strongly preferred.

    • Ability to multitask and maintain accuracy in a fast-paced environment. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .