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The Manager leads the Field Compensation Interaction Center, a dedicated team of professionals who serve as the go-to compensation resource for our advisors, field leaders, and home office partners. The Interaction Center provides expert guidance and personalized support on a wide range of compensation-related topics, including grid revenue, commissions, incentives, compensation splits, and new money. At its core, the team is responsible for helping our advisors and field leaders navigate compensation policies, processes, and advisor team structures with confidence.

The Manager champions service excellence and oversees the daily operations and workflow of the Interaction Center, ensuring quality standards are timely met, meaningfully impacting advisor satisfaction and business performance. In addition, the Manager serves as a key member of the Field Compensation Leadership Team, helping shape the strategic direction of the team and influencing compensation policies and procedures.

DUT IES & RESPONSIBILITIES:

+ Recruits, develops, and sustains a high-performing empathetic team while promoting a culture of shared accountability, operational excellence, high-quality service, and partnership across the organization .

+ Leads a team of service professionals who will compassionately and diplomatically serve as the primary source of contact with financial advisors and field leaders on compensation, recognition, team structure, and relationship management questions and requests. Continually monitor s effectiveness of service model and improve s as needed.

+ Ensures adherence to state and federal compensation regulations and Thrivent polic ies.

+ Influences compensation policies and procedures and department strategic direction through service on the Field Compensation Leadership Team.

+ Effectively research es and problem- solve s issues and c oncerns raised by financial advisors and field leaders .

+ Partners with all levels of field leadership to resolve individual financial advisor compensation and credit issues. Manages all service contacts in a prompt, efficient manner, giving accurate , thorough and detailed responses.

+ Develops and maintain spreadsheets, macros, and other tools used by the team ensure highly effective and efficient services are provided to the field.

+ Provide s leadership , insight, and support to key departmental and corporate cross - functional project s.

+ Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes .

+ Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

This role interacts with financial advisors, field leaders, and key cross-functional home office partners . It significantly impacts the satisfaction and business results of financial advisors and field leaders by the services themselves and the manner in which the services are provided . The role also significantly influences the development, interpretation, and administration of compensation and recognition policies and procedures.

QUALIFICATIONS & SKILLS:

Required:

+ Bachelor’s degree or equivalent experience

+ Broad understanding of field contracting/employment, compensation systems, recognition, and client assignment systems or ability to quickly learn .

+ Demonstrated ability to deal with confidential, controversial and sensitive interactions with financial advisors, field leaders, and corporate employees.

+ Excellent analytical, problem solving and decision-making skills.

+ Exceptional ability to facilitate and respond effectively and empathetically to customer inquiries .

+ Comfort in interpreting and applying general program guidelines .

+ Demonstrated ability to coach and mentor individuals as well as facilitating group-training sessions.

+ In-depth understanding of all aspects of Thrivent ’s f ield revenue program or ability to quickly learn.

+ Solid understanding of Thrivent ’ s product portfolio, including non-proprietary products , or ability to quickly learn.

+ In-depth knowledge of Thrivent's field distribution system , or ability to quickly learn.

+ Advanced Microsoft Excel knowledge.

+ Exceptional organizational skills to schedule meetings, trainings , etc.

Preferred:

+ Three or more years of experience managing staff directly or in project management role

Pay Transparency

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $79,938.00 - $108,152.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.

At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.

For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.

Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.