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IT Infrastructure Site Support Analyst

Location : ERIE, PA, United States

Job Family : Information Technology

Job Type : Regular

Posted : May 22, 2025

Job ID : 57268

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Job Description

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We are looking for a dedicated and proactive IT Infrastructure Analyst – Site Support to provide day-to-day tier 1 and tier 2 support for office and production environments. The ideal candidate will have hands-on experience with yearly PC refresh programs, AVI conference room equipment, and managing small to medium projects supporting site-level departments such as Lab and production-attached equipment. Expertise in ServiceNow, change management, and vendor management is essential. This role requires excellent organizational, planning, and communication skills, a strong customer service mindset, and a positive, curious, and engaged approach.

Scope/Supervision and Interaction

This position Does Not Have Direct Reports Collaborates with other Technical Analysts, Senior Technical Analysts, and end users.

ESSENTIAL JOB FUNCTIONS:

+ Provide tier 1 and tier 2 technical support to end-users in office and production areas, resolving hardware, software, and network issues promptly.

+ Manage the yearly PC refresh program, coordinating procurement, deployment, and user transition with minimal disruption.

+ Support and maintain AVI (audiovisual) conference room equipment, ensuring reliable operation for meetings and presentations.

+ Manage and coordinate small projects throughout the year for various site-level departments, including Lab equipment, production-attached devices, and related infrastructure.

+ Utilize ServiceNow for incident, problem, and change management, following established ITIL processes to ensure accurate documentation and timely resolution.

+ Collaborate with vendors for procurement, installation, maintenance, and troubleshooting of IT equipment and services.

+ Maintain clear and effective communication with end-users, management, and vendors to ensure expectations are met and issues are resolved.

+ Develop and maintain documentation, standard operating procedures, and best practices related to site IT infrastructure and support.

+ Demonstrate strong organizational and planning skills to manage multiple priorities and projects simultaneously.

+ Foster a positive customer service culture by being approachable, proactive, and engaged in supporting user needs.

+ Follow established safety and environmental policies, procedures, and methods applicable to the work area.

+ Provide after-hour technical support as needed.

+ Overnight travel to remote locations to assist in the implementation of technical solutions as needed.

+ Perform other duties as necessary.

The essential functions have been provided as examples of the type of work performed by employees assigned to the job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

QUALIFICATIONS:

Education:

• Bachelor’s degree

Experience:

• Must be self-motivated and a self-starter.

• At least 2 years of experience in an information technology role or related discipline

• At least 2 years of experience with maintenance and repair of computer hardware

• Strong tier 1 and tier 2 support skills with a focus on customer satisfaction.

• IT Service Management ticketing tool such as ServiceNow, preferred

• Manufacturing environment, preferred

Certifications:

• ITIL Foundation, strongly preferred

• CompTIA A+, preferred

• CompTIA Tech+, preferred

• CompTIA Network+, preferred

Skills:

• Strong customer service orientation

• Strong tier 1 and tier 2 support skills with a focus on customer satisfaction.

• Positive attitude with a curious, engaged, and proactive personality.

• Experience supporting production or lab environments.

• Experience with audiovisual technologies and conferencing solutions.

• Detail-oriented with excellent organizational and time management

• Ability to work in a fast-paced environment and manage multiple priorities.

Physical Demands:

• Ability to work for extended periods of time while sitting or standing.

• Ability to use hands and fingers for extended periods of time.

• Ability to perform repetitive motions for extended periods of time.

• Ability to lift and move equipment up to 30 pounds.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go toKnow Your Rights: Workplace Discrimination is Illegal (eeoc.gov) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088\_EEOC\_KnowYourRights-ScreenRdr.pdf) andGenetic Information Discrimination (https://www.eeoc.gov/genetic-information-discrimination)

Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.