• Senior Technical Writer

    Cognizant (Austin, TX)


    Job Summary

    We are seeking a Senior Technical Writer to join our Information Development team. Our technical writers create client-facing documents that help customers set up and use our products and services.

     

    Successful candidates will thrive in a fast-moving environment while demonstrating flexibility self-motivation and a willingness to contribute to a dynamic team. Strong interpersonal and writing are required. In addition to these skills, you will be expected to develop an expertise with our authoring an

    Responsibilities

    Essential Duties and Responsibilities

     

    Understand and adhere to department style and process guidelines.

     

    Understand product development methodologies in an Agile environment.

     

    Foster and maintain positive working relationships with other team members and key stakeholders.

     

    Research and document new and updated features for Visa Risk Manager and the Compromised Account Management System products.

     

    Improve existing documentation.

     

    Attend project meetings create schedules and report progress on a regular basis

     

    Collaborate with developer's, designer's, product managers and customer support to ensure accuracy and quality of documentation to contribute to a positive user experience.

    Qualifications

    Minimum Qualifications

    Bachelor's degree

    8 to 12 years writing a publishing environment

     

    Ability to work in a fast-paced team environment

     

    Knowledge of eCommerce applications or the payments industry

     

    Basic understanding of APIs and XML is preferred.

     

    Familiarity with technical writing tools such as MadCap Flare Oxygen XML or similar.

     

    Experience with version control systems like Git.

     

    Experience with DITA documentation and XML documentation tools

    Salary and Other Compensation:

    The annual salary for this position is between $95,000 and $115,000 depending on the experience and other qualifications of the candidate.

     

    This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

    Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

    • Paid holidays plus Paid Time Off

    • Medical/Dental/Vision/Life Insurance

    • 401(k) plan and contributions

    • Long-term/Short-term Disability

    • Paid Parental Leave

     

    Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

     

    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.