• Google CCAI Architect - Associate Director

    Cognizant (Bridgewater, NJ)


    **Job Title:** Sr. Google CCAI Cloud Architect

    **Application Deadline:** June 21, 2025

     

    About the Role

     

    We are looking for a **Senior Google CCAI Cloud Architect** to join our dynamic team within Cognizant’s **Customer Service Transformation** practice, part of our **Enterprise Platform Services (EPS)** . This role is ideal for a seasoned architect with deep expertise in **Google CCAI Platform** , **Genesys Cloud** , and **Amazon Connect** . You will play a key role in designing and implementing cutting-edge contact center solutions that drive innovation and deliver exceptional customer experiences.

    Key Responsibilities

    • As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients

    • You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results

    • You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process

    • Lead voice and digital AI Self-Service solutions for large, multi-location contact centers

    • Design, develop and implement AI self-service applications with Google CCAI, GOOGLE CES, CCAIP

    • Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design

    • Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects

    • Collaborate with project team members to provide input to conversation design specifications

    • Integrate to backend systems using web services, databases, and reporting

    • Perform Unit Testing of developed code

    • Assist with System and Functional Testing

    Required Qualifications

    + Proven experience with **Google CCAI Platform** , **Genesys Cloud** , and **Amazon Connect** .

    + Strong background in designing and deploying scalable, cloud-native architectures.

    + Expertise in data quality, governance, and integration best practices.

    + Excellent problem-solving, communication, and collaboration skills.

    + Ability to thrive in a hybrid work environment and manage multiple priorities.

    + Demonstrated commitment to continuous learning and innovation.

    + Strong understanding of industry standards and best practices.

    Certifications Required

    + **Google Cloud Certified – Professional Cloud Architect**

    + **Genesys Cloud Certified Professional**

    + **AWS Certified Solutions Architect**

    Compensation & Benefits

    + **Salary Range:** $150,000 – \$180,000 (based on experience and qualifications)

    + **Incentives:** Eligible for Cognizant’s discretionary annual incentive program and stock awards

    + **Benefits Include:**

    + Paid holidays and Paid Time Off

    + Medical, Dental, Vision, and Life Insurance

    + 401(k) plan with company contributions

    + Short-term and Long-term Disability

    + Paid Parental Leave

     

    _Note: Compensation and benefits are subject to change in accordance with company policy and applicable laws._

     

    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.