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**Job Title:** Sr. Amazon Connect Architect

**Application Deadline:** June 6, 2025

About the Role

We are seeking a **Senior Amazon Connect Architect** to join our growing team within Cognizant’s **Customer Service Transformation** practice, part of the **Cognizant Moment** initiative. This role is ideal for a seasoned architect with deep expertise in **Amazon Connect** , **Google CCAI Platform** , and **Genesys Cloud** . You will lead the design and implementation of innovative contact center solutions that enhance customer experience and drive business value.

Key Responsibilities

• Provide Amazon Connect technical and functional expertise to sales teams, project teams, and customers

• Participate and support business development discussions and opportunities to help identify the needs of customers, with the ability to architect and recommend optimal solutions to solve those needs

• Lead the implementation of Contact Center Transformation solutions that meet business requirements, leveraging Amazon Connect and other AWS services

• Develop implementation estimates and plans for all phases of the delivery lifecycle, including development, testing, training, deployment, and post-production support

• Support the development of Amazon Connect case studies, demos, and training materials

• Oversee preparation of technical documentation, including architecture diagrams, deployment guides, and user manuals

• Lead training and support to client teams as needed

• Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities

• Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives

Compensation & Benefits

+ **Salary Range:** \$150,000 – \$180,000 (based on experience and qualifications)

+ **Incentives:** Eligible for Cognizant’s discretionary annual incentive program and stock awards

+ **Benefits Include:**

+ Paid holidays and Paid Time Off

+ Medical, Dental, Vision, and Life Insurance

+ 401(k) plan with company contributions

+ Short-term and Long-term Disability

+ Paid Parental Leave

_Note: Compensation and benefits are subject to change in accordance with company policy and applicable laws._

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.