"Alerted.org

Job Title: Customer Support and Order Processing

Schedule: Monday to Friday

Pay Rate: $** **20.00/hr

Shift Options (Select one fixed shift — no changes after selection):

+ 8:00 AM – 5:00 PM

+ 8:30 AM – 5:30 PM

+ 9:00 AM – 6:00 PM

Position Summary

We are seeking a **detail-oriented, bilingual (English/Spanish), and customer-focused professional** to join our team as an **Order Processing and Customer Support Specialist** . In this role, you will manage the full order cycle, support customers professionally, and serve as a key link between departments to ensure efficient order processing. This position requires a high level of accuracy, organization, and a proactive mindset in a fast-paced office environment.

Key Responsibilities

Order Processing

+ Process customer purchase orders using the M3 ERP system.

+ Verify pricing, availability, and shipping details with customers.

+ Monitor and coordinate the release of backorders.

+ Follow up for necessary shipping documentation.

+ Generate and issue daily invoices.

+ Maintain accurate shipping and order records.

Customer Support

+ Respond to customer inquiries via phone, email, and chat in both English and Spanish.

+ Provide real-time updates on order status, confirmations, invoices, and shipping.

+ Assist with returns, exchanges, and refunds in line with company policy.

+ Communicate with Sales, Warehouse, and Logistics to resolve order issues.

Administrative Duties

+ Organize and manage documentation related to each order.

+ File all shipment paperwork daily, including invoices and confirmations.

+ Assist with inventory processes and physical counts.

+ Maintain a clean, organized workspace.

Qualifications

+ **Bilingual fluency in English and Spanish (required)**

+ High School Diploma or GED

+ Minimum 2 years of experience in customer support or order processing

+ Proficiency in Microsoft Office (Excel, Outlook, Word)

+ Experience using ERP/order processing software

+ Strong organizational, communication, and problem-solving skills

+ Ability to prioritize tasks, work independently, and meet deadlines

+ Strong attention to detail and accuracy

Preferred

+ Proficiency in Portuguese (a plus)

Work Environment

+ Office-based, well-ventilated, moderate noise level

+ Eligible for 1 remote day per week after 6 months of employment

**Pay Details:** $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance