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Job Title: Customer Service Rep - Medicaid

Type: Contract To Hire

Compensation: $15 - $15 hourly

Contractor Work Model: Hybrid

Customer Service Rep

Seize your opportunity to make a personal impact as a Customer Service Specialist supporting the North Carolina Medicaid.

As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide customer assistance and problem resolution to a wide variety of NC Medicaid providers supported by a multi-customer contact or help desk environment. Responds to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.

Essential Job Functions

-Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

-Places outbound customer service or customer satisfaction calls, as required by client.

-Completes call guides; gathers and verifies required information.

-Attends telephone skills and program information training sessions; adheres to established levels of service.

-Adheres to established customer service and documentation standards within required time frames.

-Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

-Performs clerical or administrative duties as assigned.

WHAT YOU’LL NEED TO SUCCEED:

Required Experience: 1+ years of related experience

Required Skills and Abilities: customer service, communication, problem solving

customer service

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M2

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.