• Escalation Representative

    Aston Carter (Indianapolis, IN)


    Job Title: Escalation Representative

    Job Description

    The Escalation Representative will be responsible for managing a high volume of inbound calls and emails. This role serves as a process expert for callers, ensuring timely and effective assistance. Additionally, the representative will accurately and promptly report all issues to clients, ensuring compliance, and support partnered departments in completing necessary administrative tasks.

    Responsibilities

    + Handle a high volume of calls related to all aspects of the escalation department, including scheduling release and redemption, answering questions, and managing escalations.

    + Report all escalations from third-party service providers to the applicable client, either by email or within the client's system of record, in a timely manner.

    + Obtain all client-required forms

    + Manage lot inventory, including handling redemption releases, transport releases, and follow up with individual agencies to maintain an accurate inventory of units on lot.

    + Prepare analytical repossession reports for clients.

    + Ensure timely and appropriate client communication.

    + Answer phones and provide excellent customer service.

    Essential Skills

    + At least 1 year of experience in client communication skills and/or administration in an office-related industry.

    + Phone experience required, with the ability to answer and complete multiple communication lines.

    + Experience with Microsoft Office, Word, Excel, PowerPoint, and Outlook.

    + Strong client relations skills.

    + Professional phone demeanor.

    + Excellent verbal communication skills.

    + Efficient and accurate data typing and research capabilities.

    + Ability to type at least 40 WPM.

    + Effective organizational and communication skills.

    + Ability to function well as part of a team.

    + Excellent time-management and organizational skills.

    + Ability to multi-task and work under pressure.

    Work Environment

    The work schedule is Monday through Friday, from 10 AM to 7 PM. The position initially requires working in the office on Tuesday, Wednesday, and Thursday, while offering the option to work from home on Mondays and Fridays after onboarding. All necessary equipment, such as phone and computer, will be provided.

    Pay and Benefits

    The pay range for this position is $21.00 - $21.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Indianapolis,IN.

     

    Application Deadline

     

    This position is anticipated to close on May 31, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.