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Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of the Senior Underwriting Technician is to perform administrative and technical support for Underwriting Staff in order to facilitate efficient and effective operations and a superior customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides technical support to Underwriting staff and Underwriting Supervisors.

+ Accurately enters new business submission information in required systems following company guidelines.

+ Orders loss runs requested by agents and insureds via fax, email or mail.

+ Responds to general inquiries concerning department activities in accordance with established policies and procedures.

Researches, assigns, and adjusts workflow issues.

+ Identifies workflow issues and recommends changes for process improvement.

+ Merges duplicated complex accounts and verifies accurate final information.

+ Monitors underwriting queue and designates work to other Underwriting Techs as needed in support of the Supervisor.

+ Audits and ensures correction of incorrect account information in the database.

Prepares new policy submissions for quoting.

+ Extracts and presents Experience Modification Reports from WCIRB/NCCI.

+ May create, maintain, and update various information databases or other technology tools.

+ Assists with other project or program tasks as requested by department personnel.

+ Inputs data including claims history and loss runs into database for large and/or complex accounts.

Guides a team and acts as escalation resource for the department.

+ Trains incoming staff and acts as a resource for colleagues in the department to answer questions and solve complex problems.

+ Provides training materials, documentation, and suggestions to Underwriting staff concerning submission processes, as needed.

+ Ensures data quality, adherence to underwriting guidelines and other risk-related metrics for self and members of the team.

+ Assists with the implementation of project plans within the department and is accountable for assigned ongoing project activities and assigned objectives of the team.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities but may guide, train or mentor less-experienced technicians.

EDUCATION AND EXPERIENCE

+ High School Diploma or general education diploma (GED) required.

+ Associate degree from two-year college: Business Administration or related degree, a plus.

+ Minimum 6 months+ of related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

KNOWLEDGE AND SKILLS

+ Working knowledge of insurance industry and administrative support principles, desirable.

+ Must be proficient in Microsoft Word, Excel and Outlook.

+ Specific functional knowledge related to department may be required.

+ Ability to effectively present information to coworkers and supervisors on a one-on-one basis and to organize information in a presentation is required.

+ Ability to read and comprehend simple instructions, short correspondence and memos.

+ Ability to write professional correspondence.

+ Data entry skills and the ability to learn enterprise and department specific applications

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit. The employee is regularly required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The worker is required to have visual acuity and be capable of operating and viewing computers and other electronic devices for extended periods of time. Must be able to clearly speak on the telephone.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. The noise level is usually moderate in the work area.

We are currently not offering employment sponsorship for this opportunity.

\#LI-JF1 #LI-Hybrid

The current range for this position is

$19.58 - $30.88

This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

* Challenging work and the ability to make a difference

* You will have a voice and feel a sense of belonging

* We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match

* Bonus potential for all positions

* Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)

* 11 paid holidays throughout the calendar year

* Want to continue learning? We’ll support you 100%

_ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law._

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At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.

Job Category:** **DIC

Job Type:** **Full time

Req ID:** **JR100661