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Administrative Clerk III - Public Health (HHS)

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Administrative Clerk III - Public Health (HHS)

Salary

$21.15 - $28.61 Hourly

Location

Elkhorn, WI

Job Type

Full-time

Job Number

2025-00048

Department

Health & Human Services

Division

Public Health

Opening Date

05/23/2025

Closing Date

6/6/2025 11:59 PM Central

+ Description

+ Benefits

An Equal Opportunity Employer

Position Summary

This position is responsible for Public Health and Women Infant and Children (WIC) program clerical support, provision of high-quality customer service and coordination for various program areas within the department. The role serves as the first point of contact for families in the WIC program and assists them throughout the appointment process. WIC appointments are conducted in person and via telephone.

SCHEDULE

Division: Public Health

Days: Monday - Friday

Work Hours: 8:00 am - 4:30 pm*

*Some evenings may be required

Hours Per Shift: 8

Shifts Per Pay Period: 10

Position FTE: 1.00

Applications are being accepted from current County employees as well as members of the Public.

Essential Duties and Responsibilities

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Assist in quality control efforts. Monitor, verify and audit records and other materials to ensure compliance with State, Federal, county and departmental documentation requirements. Recommend revisions as needed to support best practice standards.

Serve as the first point of contact for WIC clients via telehealth and in person at clinics. Conduct WIC client program intake, outreach, scheduling, appointment and enrollment coordination. Facilitate referrals from the WIC program to other public health and HHS programs.

Provide high quality customer service.

Actively engage in outreach efforts to maintain or establish community partnerships. Participate in community events as assigned to support WIC and Public Health initiatives.

Provide back-up support for staff as needed.

Communicate information to consumers, internal staff, external providers, State database systems, stakeholders and other individuals.

Process internal insurance billing for public health programs to assure accurate and timely payment.

Identify MA eligible consumers by verifying enrollment for various programs on the Forward portal.

Adhere to Department documentation requirements, code and statute compliance, and assist with creating and monitoring consumer records. Maintain compliance with WIC specific regulations.

Collect, verify and enter data information into various databases to ensure that program and funding requirements are met. Create spreadsheets to track program data as indicated. Compile data and generate result summaries.

Assist in the tracking of identified division/program target measures. Use data for quality assurance and statistical analysis. Provide quality assurance and statistical reports to program leadership.

Provide support for the division’s day-to-day fiscal responsibilities as assigned including processing invoices, purchase order, and p-card use. Assist with ordering needed supplies. Create and disseminate purchase requests, to include but not limited to contacting vendors, obtaining quotes for pricing and other specifications, contacting other department staff and county departments for information related to the purchasing process, etc.

Assist with the development and updating of program forms, policies and procedures, training manuals and other items as needed.

Attend various meetings in order to take minutes. Assist meeting chairs in agenda development. Disseminate agendas, approved minutes and other documents to identified individuals.

Compute, record, and proofread data and other information, such as but not limited to records or reports. Recommend revisions as needed.

Create and maintain paper and electronic filing systems for records, correspondence, and other material.

Demonstrate a commitment to county safety and risk management efforts.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma plus one additional year of formal preparation and two to three years of relevant prior experience. Proven experience in ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Proven experience with legal and medical terminology. Knowledge of Trauma Informed Care principles is essential. ICS 100, 200, and 700 required within 12 months of hire.

Interactions and Communications

Responds to requests and initiate contacts to exchange basic or general information with others.

Decision Making

This position has authority to make decisions that are within general procedures and protocols; supervision is available as required or requested. These decisions directly impact performance in the job and/or the work unit within a department and information is provided to others for their decision-making.

Thinking and Problem Solving

In relation to established procedures, protocols and policies of the County, challenges of this position tend to be routine and primarily related to procedure and process issues.

Tools & Equipment Used

Typewriter XGA PC Projector

Telephone/TTY Overhead Projector

Calculator Microfilm Reader

Copy Machine TV/VCR

FAX Machine Overhead Projector

Personal Computer/Printer Scanner/Imaging

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; and talk or hear. The employee frequently is required to sit; and use hands to finger, handle or feel. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Selection Process

TO INCLUDE:

Formal Walworth County Electronic Application

Education & Experience Review

Oral Department Interview

Reference Check

Background Check

Post Offer Physical Examination

Drug Screen

Other job related tests may be required.

WALWORTH COUNTY EMPLOYEE BENEFIT SUMMARY

H - Non-Represented Hourly Employees

BARGAINING UNIT: Non-Represented Hourly Employees Hired on or after January 1, 2012

DATE: January 1, 2019

EMPLOYMENT STATUS: All employees of Walworth County are at-will employees.

BASIS OF PAYMENT: You are paid for actual hours worked plus pay for any accrued benefit time for which you are eligible. You are eligible for overtime or compensatory time in accordance with provisions of the Fair Labor Standards Act.

SCHEDULED TIME OFF: Accrued based on straight-time hours paid each pay period. All accrued scheduled time off hours are available for use, subject to approval of your supervisor. As a full-time employee you earn scheduled time off (pro-rated for part-time) equivalent to the following:

10 days per year after 1 year of Walworth County Service

15 days per year after 5 years of Walworth County Service

20 days per year after 15 years of Walworth County Service

PERSONAL TIME OFF: Employees will receive 64 hours of personal time off as a lump sum at the beginning of each year (pro-rated for part-time and newly-hired employees). At the end of each calendar year, an employee may request to move remaining personal time off hours to the extended sick leave bank. If no request is made, any remaining hours shall be paid out on the employee's last pay date of the calendar year.

EXTENDED SICK LEAVE BANK: Used for time off of work for more serious health conditions that require three or more consecutive days off or when on an approved leave of absence.

HOLIDAYS: Ten paid holidays each year. As a part-time employee, you receive pro-rated holiday pay based on your positions budgeted FTE.

INSURANCE: Employees hired into a .75 FTE or higher position are eligible for Health, Dental, Life, Vision, Short-Term Disability and Long-Term Disability insurance benefits on the first of the month following 30 days of service provided you complete enrollment forms within 30 days of hire. Employees hired into a .50 FTE or higher position are eligible for all benefits listed below except Health insurance. Employees hired into a .49 FTE or less position are eligible to participate in Short-Term Disability only.

Health Insurance: You can choose Tier 1 or Tier 2. Tier 1 is a standard co-pay plan. Tier 2 is a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). The County will contribute an amount approved by the County Board, payable as a lump sum to your HSA for Tier 2. You may also elect to contribute to your HSA up to the IRS maximum. You may elect either family or single coverage. The monthly premium will be split between the County and the employee.

Dental Insurance: You may elect either family or single coverage. The county shall pay 100% (single or family) of the premium for a full-time and 50% (single or family) of the premium for a part-time employee enrolled in dental insurance.

Life Insurance: The County provides you with term life insurance in an amount equal to $25,000. You have the option of purchasing additional coverage for yourself, spouse, and/or dependent children.

Short-Term Disability Insurance: The County provides you with Short-Term Disability Insurance with premiums paid by the employer.

LTD Insurance: The County provides you with Long-Term Disability Insurance. The monthly premium is 0.83% of your insured monthly wages. The County shall pay 67% of the premium & employee shall pay 33% of the premium.

Vision Insurance: You may elect to participate in Vision insurance. The employee electing coverage shall pay 100% (single or family) of the premium for vision insurance.

WISCONSIN RETIREMENT: You are covered under the Wisconsin Retirement System if you are expected to work a minimum of 1200 hours per year for a period of one year or more. The WRS provides you with separation, disability or retirement benefits upon termination. The payment is split between the county and employee, as prescribed by state law. Employees expected to work less than 1200 hours per year will not receive this benefit.

EDUCATIONAL ASSISTANCE: After completing 6 months of employment, you are eligible to participate in the Educational Assistance Program and receive partial reimbursement for tuition upon completion of approved courses.

TAX-SHELTERED BENEFITS: You may elect to participate in the following tax-sheltered benefits:

Deferred Compensation (S457 plan)

Medical Spending Account (S125 plan)

Dependent Care Plan (S125 plan)

Health Savings Account (S223 plan)

WORKERS COMPENSATION: You are covered by Workers Compensation for any illness or injury arising out of your employment. Medical expenses and compensation for lost time are paid from the workers' compensation plan. In addition, the County will supplement the workers' compensation lost-time payment for up to 1 year, making you whole on a "net-check" basis.

DIRECT DEPOSIT: You are required to participate in direct deposit of your paycheck to a banking institution of your choice.

EMPLOYEE ASSISTANCE PROGRAM: You and your family are encouraged to use the Employee Assistance Program for help in addressing confidential family and financial matters. EAP services are provided through Curalinc. Please call 888-881-5462 for help.

BEREAVEMENT LEAVE: You will receive pay for up to 3 days for the purpose of bereavement over the death of your spouse, child, step-child, parent, step-parent, brother, sister, grandparent, grandchild, mother-in-law, father-in-law, or other member of the immediate household (excluding renters).

You will receive up to 1 day of pay for the death of your brother-in-law, sister-in-law, son-in-law, daughter-in-law, aunt, uncle, niece or nephew.

JURY DUTY: Your regular wages will be made-whole for any time you are required to serve on jury duty.

MILITARY LEAVE: Your regular wages will be made-whole for up to two weeks for you to meet your annual two-week reserve duty obligation. Extended military leaves are provided in accordance with state and federal laws.

LEAVE OF ABSENCE: You are required to request a leave of absence in writing and a minimum of 15 calendar days prior to your expected absence. All leaves are subject to approval of the Human Resources Department and are at the discretion of the County's representative, except as otherwise required by law. Under emergency situations, the leave papers must be submitted within 5 days after the absence begins. Periods of absence less than 5 days may be approved by your department head.

Note: This Summary provides only a brief outline of your benefits. All benefit terms and conditions are subject to the specific provisions of plan documents, policies, and/or legal rules and regulations. These benefits are subject to change from time to time by action of the County Board and/or Human Resources Committee.

Employer

Walworth County

Address

Phone

262-741-7950

Website

http://www.co.walworth.wi.us

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