• Help Desk Analyst, 11 Am - 7 Pm

    TEKsystems (New York, NY)


    Description

    Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1700+ users with issues involving Windows 10/11, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document management. ISM (Ivanti Service Manager) is the ticketing system.

     

    Candidates must have a great combination of excellent customer service and strong technical troubleshooting.

     

    Candidates must have strong experience supporting Windows, Active Directory, MS Office, mobile devices, Citrix, and VPN issues.

     

    Any legal experience or experience supporting a document management system is a big plus.

     

    Candidates should have experience taking the initial call from end users (when the end user is most irritated).

     

    The first 5-6 months you will be onsite every day. Then it will be a hybrid of 3 days in the office and 2 days remote.

     

    It is a 12 months + consulting assignment.

     

    The shifts available is Monday – Friday, 11 am - 7 pm.

     

    Skills

     

    Help desk, Service desk, Customer service, Windows 10, Active directory, Microsoft Office, MS Word, Citrix, VPN, document management systems, iManage

     

    Top Skills Details

     

    Help desk,Service desk,Customer service,Windows 10,Active directory,Microsoft Office,MS Word,Citrix,VPN

     

    Additional Skills & Qualifications

     

    Candidates must have excellent communication skills and have excellent customer service skills.

    Experience Level

    Expert Level

    Pay and Benefits

    The pay range for this position is $26.00 - $30.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in New York,NY.

     

    Application Deadline

     

    This position is anticipated to close on May 30, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.