"Alerted.org

Technical Helpdesk & Digital Support Associate

General Information

Press space or enter keys to toggle section visibility

City

Honolulu

State/Province

Hawaii

Country

United States

Department

TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT

Date

Thursday, May 22, 2025

Working time

Full-time

Ref#

20035876

Job Level

Individual Contributor

Job Type

Experienced

Job Field

TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

32,160

Annual Base Salary Maximum

64,320

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .

Description & Requirements

Press space or enter keys to toggle section visibility

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

Technical Helpdesk & Digital Remote Support Associate Professional

We are seeking a dedicated, customer-oriented professional with strong mechanical aptitude to join our team in supporting fully docked Naval ships. This role requires the ability to obtain and maintain a Department of Defense security clearance. While prior military experience is highly valued, we are open to training the right candidate who meets our qualifications and demonstrates the potential to excel in this role. If you are mechanically skilled, eager to learn, and ready to work in a critical defense environment, we encourage you to apply.

Primary Responsibilities:

+ Perform equipment modifications to Military standards/specifications

+ Deliver technical training to DCAs (Riders) and Navy personnel via classroom setting

+ Install Xerox and 3rd party equipment onboard Navy vessels

+ Diagnose and repair all scoped equipment

+ Perform Software & Networking updates

+ Perform remote service support to Navy

+ Supply and Parts ordering, tracking, delivery and overall management.

+ Must be able to lift 50 lbs

+ Must be able to bend, climb and kneel

+ Anticipates customer needs and identifies appropriate alternatives

+ Provide a support role during the rollout of the technical solutions and equipment installations

+ Provide service activity, repairs, retrofits, and maintenance activities on Xerox equipment

+ Actively communicate with colleagues to share technical information.

+ Manage relationships with the client to optimize customer satisfaction.

+ Ability to travel on short notice if required.

+ Must have or be able to obtain Secret clearance.

Desired Skills:

+ Prior Navy or Military Veterans are desired

+ Strong interpersonal and communications skills

+ Ability to work a flexible schedule.

+ Ability to successfully interact with Military Officers

+ Ability to multitask and prioritize many initiatives simultaneously

+ Ability to manage / work in a cross-functional team / environment

+ Ability to grasp technical information of Xerox products

+ Attention to detail with strong organizational skills

+ Experience in a field-based service role

+ Skills in the use of diagnostic tools, such as multi meter’s

+ Self-starter, the successful candidate will be well organized, operating with minimal supervision

Pre-requisites:

+ Able to work independently

+ Must be able to travel (passport required)

+ **Candidates must possess or can obtain a DOD Secret Clearance**

+ Intermediate computer skills (Microsoft Office 365, SharePoint, One Drive) required

+ Experience with troubleshooting application & network related issues with equipment

\#LI-MC1

\#LI-HYBRID

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.