• Dispatcher - Allegheny General Hospital - Casual

    Highmark Health (Pittsburgh, PA)


    Company :

    Allegheny Health Network

    Job Description :

    GENERAL OVERVIEW

    Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.

    ESSENTIAL RESPONSIBILITIES

    + Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)

    + Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)

    + Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)

    + Enters data, using various systems, to communicate information to necessary personnel. (20%)

    + Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)

    + Uses proper body mechanics. (10%)

    + Performs other duties as assigned or required.

    QUALIFICATIONS

    Minimum

    + Proficiency in the utilization of computer software.

    + High degree of problem solving and decision making tools

    + Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels

    + Ability to maintain the highest measure of confidentiality

    + Accurately performs accounting skills when dealing with money required

     

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    Req ID: J263527