• Desktop Support Technician

    BAE Systems (Radford, VA)


    Job Description

    This is a Desktop support position. Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community. Support includes break/fix issues, general requests, operating system patch remediation, PC refresh based on company lifecycle standards and general tier 2 desktop support. Provide basic desk VoIP telephone support. Provide mobile device support to include iPhone/ iPad/ Droid. Resolve printer issues namely toner replacement, paper jams and printer maintenance. Update asset inventory via ticketing system database. Working knowledge and experience with Active directory. Utilize Remote application software to provide service to both on-site and off-site users. May provide minor training to customer support personnel. Patching support for lab standalone systems.

     

    Required Education, Experience, & Skills

     

    Proficient in MS Office products including M365

     

    Proficient with a variety of MS Operating Systems: Win11, Win10

     

    Troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc)

     

    Basic understanding of networks

     

    Experience with Microsoft Active Directory

     

    Knowledge in Asset Management

     

    Excellent customer service skills

     

    Excellent communication skills oral and written

     

    Ability to work well with others in a team environment

     

    Adheres to standards as defined in Standard Operating Procedures

     

    Preferred Education, Experience, & Skills

     

    Knowledge of Service Now.

     

    Associate's degree preferred.

     

    Pay Information

     

    Full-Time Salary Range: $51086 - $81738

     

    Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

     

    Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

     

    Desktop Support Technician

    112844BR

    EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression